Case Studies
Jones Plastic fast-tracks to scalability & agility with Atera
Overview
Functional Applications - Enterprise Asset Management Systems (EAM) Functional Applications - Remote Monitoring & Control Systems | |
Business Operation Facility Management | |
Predictive Maintenance Remote Asset Management | |
Software Design & Engineering Services System Integration | |
Operational Impact
Improved onboarding process: Jones Plastic can install an entire tech-stack automatically, saving time when onboarding new employees. | |
Improved employee servicing: Atera's real-time monitoring and remote access capabilities allow Jones Plastic's IT team to respond to employee issues quickly, boosting productivity. | |
Better cost management: Jones Plastic easily manages IT costs with Atera's fixed pricing model. | |
Quantitative Benefit
30% reduction in average resolution time | |
IT support response times improved to under one hour per ticket, well below the industry standard of between 4-6 hours. | |