Celonis
Case Studies
Johnson & Johnson's Transformation Journey with Process Mining and Celonis
Overview
Johnson & Johnson's Transformation Journey with Process Mining and CelonisCelonis |
Analytics & Modeling - Process Analytics | |
Life Sciences Mining | |
Logistics & Transportation Procurement | |
Last Mile Delivery | |
System Integration | |
Operational Impact
Johnson & Johnson's adoption of Process Mining and the creation of a Process Center of Excellence has resulted in significant operational improvements. The company's iterative approach to rollout and adoption has allowed it to see widespread value quickly, without overwhelming teams or sacrificing strategy. The use of global templates has helped teams avoid decision and analysis paralysis, learn what’s possible with Process Mining immediately, and see value from it quickly. The team-based methodology has also enabled the company to find creative solutions to challenges, with metrics that can be leveraged upstream and downstream from the team that created them. The company's approach has also facilitated close collaboration with teams, helping to identify the most valuable processes, data sources, and areas of the business to analyze and explore. | |
Quantitative Benefit
A 30% reduction in touch time | |
A 40% reduction in price changes | |
Significant improvements in on-time delivery | |