John Lewis Creates a Seamless Experience Across Bricks and Clicks

John Lewis adopted MetaPack Manager to address its needs. The implementation took just four weeks. The company now uses MetaPack’s configurable file import system to upload one order file daily. Carrier selection is confirmed and labels are printed in bulk or individually. Stores are able to access orders via the web by customer name, postcode, and order number. MetaPack informs the customer whether an order is waiting for despatch or in transit, and provides a wide range of status updates as the delivery is made. When the customer places an order online, it is processed and the items are picked from the warehouse. MetaPack then automatically determines whether the order should go via John Lewis’ own fleet or an alternative third-party carrier. As the fleet only track loads as a whole, MetaPack’s specially designed label and barcoding system ensures parcels can be identified and subsequently scanned into the store to confirm arrival.