Vonage
Case Studies
Jersey Shore BlueClaws Enhances Fan Experience with Vonage Business Communications
Overview
Jersey Shore BlueClaws Enhances Fan Experience with Vonage Business CommunicationsVonage |
Infrastructure as a Service (IaaS) - Virtual Private Cloud Platform as a Service (PaaS) - Application Development Platforms | |
Equipment & Machinery Telecommunications | |
Sales & Marketing | |
Personnel Tracking & Monitoring Time Sensitive Networking | |
Training | |
Operational Impact
The implementation of Vonage Business Communications has significantly improved the operations of the Jersey Shore BlueClaws. The team is now able to better train its sales reps and improve its customer connections, allowing B2B sales executives to focus on revenue instead of administrative work. The platform has also enhanced the fan experience, providing a first-rate Minor League Baseball experience. The advanced business communications tools have empowered the staff to provide a higher level of customer service. For example, the Visual Voicemail feature allows staff members to review new voicemails at a glance, even during a game when high-energy crowds, music, and announcements can make listening to urgent voicemails a challenge. The Mobility feature also allows the team’s staff to have on-the-go access to all their favorite communications tools, which directly impacts customer service. | |
Quantitative Benefit
B2B sales executives spend 40% of their time away from the office, the Call Forwarding feature ensures they never miss a call | |
The Call Recording feature helps the organization’s sales reps review conversations and document their details in follow-up emails | |
The Auto Attendant feature frees the staff from having to answer the same question hundreds of times over the course of a day during rainouts | |