Aivo Case Studies Jeitto Crédito's 500% Increase in Automated Queries with Aivo's AI Solution

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	Jeitto Crédito's 500% Increase in Automated Queries with Aivo's AI Solution Aivo

Jeitto Crédito's 500% Increase in Automated Queries with Aivo's AI Solution

Aivo

Technology Category	Infrastructure as a Service (IaaS) - Virtual Private Cloud Wearables - Virtual Reality Glasses, Headsets & Controllers
Applicable Industries	Telecommunications
Applicable Functions	Sales & Marketing
Use Cases	Onsite Human Safety Management Time Sensitive Networking
Challenge	Jeitto Crédito, a financial services company, was facing a significant challenge in managing the high volume of customer queries. The company was spending an increasing amount of time and resources on human support to handle these queries. Their goal was to reduce this demand by retaining 70% of the service demand through a bot. They aimed to implement a bot with Conversational Artificial Intelligence to optimize time and costs, channeling most of the frequent queries through the virtual assistant, thus freeing human agents for more complex cases. Read More
About Customer	Jeitto Crédito is a financial services company based in Sao Paulo. The company focuses on fintech, mobile technology, financial access and emerging markets since 2014. Jeitto Crédito is known for its innovative technologies, artificial intelligence, and algorithms that allow it to know its customers and offer them risk-controlled loans. Most of its transactions are completed from the app, making it a central channel in the company's automation strategy. Read More
Solution	To address this challenge, Jeitto Crédito deployed Aivo's conversational bot. The bot became a central channel in the automation strategy, as most of Jeitto Crédito's transactions are completed from the app. Aivo worked closely with Jeitto Crédito to study each part of the customer service process to ensure an assertive and effective deployment. The bot was designed to handle main queries related to spending limits and questions about the mobile application. It also supports the renegotiation of debts with customers and sends invoices and notifications through transactions. This was achieved through integrations that allow transactional queries to be resolved, resulting in a more efficient, responsive and immediate service. Read More Log in to view content
Contents

Technology Category

Infrastructure as a Service (IaaS) - Virtual Private Cloud

Wearables - Virtual Reality Glasses, Headsets & Controllers

Applicable Industries

Telecommunications

Applicable Functions

Sales & Marketing

Use Cases

Onsite Human Safety Management

Time Sensitive Networking

Challenge

Jeitto Crédito, a financial services company, was facing a significant challenge in managing the high volume of customer queries. The company was spending an increasing amount of time and resources on human support to handle these queries. Their goal was to reduce this demand by retaining 70% of the service demand through a bot. They aimed to implement a bot with Conversational Artificial Intelligence to optimize time and costs, channeling most of the frequent queries through the virtual assistant, thus freeing human agents for more complex cases.

About Customer

Jeitto Crédito is a financial services company based in Sao Paulo. The company focuses on fintech, mobile technology, financial access and emerging markets since 2014. Jeitto Crédito is known for its innovative technologies, artificial intelligence, and algorithms that allow it to know its customers and offer them risk-controlled loans. Most of its transactions are completed from the app, making it a central channel in the company's automation strategy.

Solution

To address this challenge, Jeitto Crédito deployed Aivo's conversational bot. The bot became a central channel in the automation strategy, as most of Jeitto Crédito's transactions are completed from the app. Aivo worked closely with Jeitto Crédito to study each part of the customer service process to ensure an assertive and effective deployment. The bot was designed to handle main queries related to spending limits and questions about the mobile application. It also supports the renegotiation of debts with customers and sends invoices and notifications through transactions. This was achieved through integrations that allow transactional queries to be resolved, resulting in a more efficient, responsive and immediate service.

Impact #1	The deployment of the Conversational AI bot began to show positive results soon after its implementation. It significantly reduced the number of queries transferred to human agents, thus freeing them for more complex cases. The bot's effectiveness in handling queries led to a more efficient, responsive and immediate service. The bot's success led to Jeitto Crédito being selected as a featured client in the 2021 edition of Aivo Awards. The company plans to continue its journey with the virtual assistant by creating intelligent flows and menus according to the customer's usage history.

Impact #1

The deployment of the Conversational AI bot began to show positive results soon after its implementation. It significantly reduced the number of queries transferred to human agents, thus freeing them for more complex cases. The bot's effectiveness in handling queries led to a more efficient, responsive and immediate service. The bot's success led to Jeitto Crédito being selected as a featured client in the 2021 edition of Aivo Awards. The company plans to continue its journey with the virtual assistant by creating intelligent flows and menus according to the customer's usage history.

Benefit #1	The bot increased the number of automated sessions by 550%, from 10K in May 2021 to 65K in September 2021.
Benefit #2	The bot was able to answer 98% of the queries.
Benefit #3	The bot showed an efficient performance in 94% of the queries.

Benefit #1

The bot increased the number of automated sessions by 550%, from 10K in May 2021 to 65K in September 2021.

Benefit #2

The bot was able to answer 98% of the queries.

Benefit #3

The bot showed an efficient performance in 94% of the queries.

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Overview

Jeitto Crédito's 500% Increase in Automated Queries with Aivo's AI Solution

Operational Impact

Quantitative Benefit