Domo Case Studies Jefferson University and Health System's Transformation with Domo

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	Jefferson University and Health System's Transformation with Domo Domo

Jefferson University and Health System's Transformation with Domo

Domo

Technology Category	Analytics & Modeling - Real Time Analytics
Applicable Industries	Education Healthcare & Hospitals
Applicable Functions	Business Operation
Use Cases	Predictive Quality Analytics Process Control & Optimization
Services	Data Science Services
Challenge	Jefferson University and Health System, a rapidly growing institution in the healthcare and education sector, was facing challenges in capturing metrics to measure the success of their Blueprint for Strategic Action (BSA) initiatives. The BSA was a strategic plan aimed at optimizing operations, enhancing consumer experience, and delivering business value. The Technology Innovation and Consumer Experience group within the Information Services & Technology team was tasked with leveraging technology to achieve these goals. However, they needed a way to operationalize the BSA in a manner that allowed the executive team to receive continuous updates on progress. Read More
About Customer	Thomas Jefferson University and Jefferson Health are renowned institutions based in Philadelphia, PA. They are committed to providing excellent clinical and compassionate care to patients in the region, educating the health professionals of tomorrow in a variety of disciplines, and discovering new knowledge that will define the future of clinical care. As a rapidly growing university and health system, Jefferson has seen tremendous growth with a strong focus on four pillars: academic, clinical, philanthropy, and innovation. The organization's Blueprint for Strategic Action (BSA) is a testament to their commitment to leveraging technology to optimize operations, enhance the consumer experience, and deliver business value. Read More
Solution	Jefferson University and Health System implemented Domo, a business intelligence tool, to capture and analyze data related to their BSA initiatives. Domo helped the organization look at clinical processes to see how they could be optimized. For instance, they developed a latency detection application for the medical oncology appointment system. By plugging the data into Domo, they were able to gain insights into where there were opportunities to improve the process. Domo also served as a prototyping and administrative business intelligence platform for a major workflow change in the emergency department. The goal was to get people to a physician rapidly, and Domo helped achieve this by providing real-time, actionable data. Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Real Time Analytics

Applicable Industries

Education

Healthcare & Hospitals

Applicable Functions

Business Operation

Use Cases

Predictive Quality Analytics

Process Control & Optimization

Services

Data Science Services

Challenge

Jefferson University and Health System, a rapidly growing institution in the healthcare and education sector, was facing challenges in capturing metrics to measure the success of their Blueprint for Strategic Action (BSA) initiatives. The BSA was a strategic plan aimed at optimizing operations, enhancing consumer experience, and delivering business value. The Technology Innovation and Consumer Experience group within the Information Services & Technology team was tasked with leveraging technology to achieve these goals. However, they needed a way to operationalize the BSA in a manner that allowed the executive team to receive continuous updates on progress.

About Customer

Thomas Jefferson University and Jefferson Health are renowned institutions based in Philadelphia, PA. They are committed to providing excellent clinical and compassionate care to patients in the region, educating the health professionals of tomorrow in a variety of disciplines, and discovering new knowledge that will define the future of clinical care. As a rapidly growing university and health system, Jefferson has seen tremendous growth with a strong focus on four pillars: academic, clinical, philanthropy, and innovation. The organization's Blueprint for Strategic Action (BSA) is a testament to their commitment to leveraging technology to optimize operations, enhance the consumer experience, and deliver business value.

Solution

Jefferson University and Health System implemented Domo, a business intelligence tool, to capture and analyze data related to their BSA initiatives. Domo helped the organization look at clinical processes to see how they could be optimized. For instance, they developed a latency detection application for the medical oncology appointment system. By plugging the data into Domo, they were able to gain insights into where there were opportunities to improve the process. Domo also served as a prototyping and administrative business intelligence platform for a major workflow change in the emergency department. The goal was to get people to a physician rapidly, and Domo helped achieve this by providing real-time, actionable data.

Impact #1	Optimized clinical processes leading to reduced latencies and costs, enhanced quality, and improved patient experience.
Impact #2	Faster appointments for patients, reducing the average time it took to get an appointment from 22 days to two or three days.
Impact #3	Improved patient satisfaction due to major workflow change in the emergency department.

Impact #1

Optimized clinical processes leading to reduced latencies and costs, enhanced quality, and improved patient experience.

Impact #2

Faster appointments for patients, reducing the average time it took to get an appointment from 22 days to two or three days.

Impact #3

Improved patient satisfaction due to major workflow change in the emergency department.

Benefit #1	The 'left without being seen rate' for 60,000 patients that access the emergency department each year went from 4.6% to 0.8%.

Benefit #1

The 'left without being seen rate' for 60,000 patients that access the emergency department each year went from 4.6% to 0.8%.

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Overview

Jefferson University and Health System's Transformation with Domo

Operational Impact

Quantitative Benefit