Blue Yonder Case Studies JDA Support Services Minimizes Downtime — and Maximizes Solution Performance — at Tilly’s

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	JDA Support Services Minimizes Downtime — and Maximizes Solution Performance — at Tilly’s Blue Yonder

JDA Support Services Minimizes Downtime — and Maximizes Solution Performance — at Tilly’s

Blue Yonder

Technology Category	Functional Applications - Enterprise Resource Planning Systems (ERP) Functional Applications - Inventory Management Systems
Applicable Industries	Retail
Applicable Functions	Sales & Marketing
Use Cases	Inventory Management Retail Store Automation
Services	System Integration Training
Challenge	Tilly's, a leading specialty retailer of West Coast inspired apparel, footwear, and accessories, was looking to leverage JDA Support Services to enable the consistently high performance of JDA Merchandise Management System (MMS) and JDA Allocation. The company wanted to submit and resolve issues quickly via phone or website, ensure uninterrupted performance of planning and allocation processes, access self-service JDA resources — including webinars and KnowledgeBase — to stay current on JDA solutions, and improve knowledge of solution features for better results. Read More
About Customer	Tilly's is a leading specialty retailer of West Coast inspired apparel, footwear, and accessories. The company offers one of the largest assortments of brands and merchandise from the top players in the surf, skate, motor cross, and lifestyle apparel industries. Tilly's operates 180 stores and also sells its products online at tillys.com. The company was founded in 1982 and is headquartered in Irvine, California. In 2012, Tilly's reported net sales of $467.3 million, marking a 16.6 percent increase compared to the prior year. Read More
Solution	JDA Support Services provided guidance from product experts, technicians, and operations specialists. They used state-of-the-art processes and tools to diagnose issues quickly. Tilly's was given 24/7 access to JDAUser.com for online case support, as well as product information, KnowledgeBase database, webinar archives, and Special Interest Group forums. This helped them resolve issues quickly and efficiently and increased their solution knowledge on an ongoing basis via JDA resources. Read More Log in to view content
Contents

Technology Category

Functional Applications - Enterprise Resource Planning Systems (ERP)

Functional Applications - Inventory Management Systems

Applicable Industries

Retail

Applicable Functions

Sales & Marketing

Use Cases

Inventory Management

Retail Store Automation

Services

System Integration

Training

Challenge

Tilly's, a leading specialty retailer of West Coast inspired apparel, footwear, and accessories, was looking to leverage JDA Support Services to enable the consistently high performance of JDA Merchandise Management System (MMS) and JDA Allocation. The company wanted to submit and resolve issues quickly via phone or website, ensure uninterrupted performance of planning and allocation processes, access self-service JDA resources — including webinars and KnowledgeBase — to stay current on JDA solutions, and improve knowledge of solution features for better results.

About Customer

Tilly's is a leading specialty retailer of West Coast inspired apparel, footwear, and accessories. The company offers one of the largest assortments of brands and merchandise from the top players in the surf, skate, motor cross, and lifestyle apparel industries. Tilly's operates 180 stores and also sells its products online at tillys.com. The company was founded in 1982 and is headquartered in Irvine, California. In 2012, Tilly's reported net sales of $467.3 million, marking a 16.6 percent increase compared to the prior year.

Solution

JDA Support Services provided guidance from product experts, technicians, and operations specialists. They used state-of-the-art processes and tools to diagnose issues quickly. Tilly's was given 24/7 access to JDAUser.com for online case support, as well as product information, KnowledgeBase database, webinar archives, and Special Interest Group forums. This helped them resolve issues quickly and efficiently and increased their solution knowledge on an ongoing basis via JDA resources.

Impact #1	Minimized downtime for JDA MMS and JDA Allocation
Impact #2	Resolved issues quickly and efficiently
Impact #3	Increased solution knowledge on an ongoing basis via JDA resources

Impact #1

Minimized downtime for JDA MMS and JDA Allocation

Impact #2

Resolved issues quickly and efficiently

Impact #3

Increased solution knowledge on an ongoing basis via JDA resources

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Overview

JDA Support Services Minimizes Downtime — and Maximizes Solution Performance — at Tilly’s

Operational Impact