Denodo Technologies
Case Studies
Jazztel Doubles its Client Retention Rate and Reduces Back-Office Workload by More than 50% with a Unified Desktop Provided by Denodo
Overview
Jazztel Doubles its Client Retention Rate and Reduces Back-Office Workload by More than 50% with a Unified Desktop Provided by DenodoDenodo Technologies |
Application Infrastructure & Middleware - Data Exchange & Integration | |
Telecommunications | |
System Integration | |
Operational Impact
Increased the quality of customer service, achieving a satisfaction index of over 94%. | |
Decreased back-office workload by more than 50%. | |
Increased First Call Resolution rate to over 90%. | |
Quantitative Benefit
Back-office workload reduced by more than 50% | |
First Call Resolution rate increased to over 90% | |
Customer Retention rate doubled | |