Chain.io Case Studies Janel Group Enhances Customer Response Time with Chain.io

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	Janel Group Enhances Customer Response Time with Chain.io Chain.io

Janel Group Enhances Customer Response Time with Chain.io

Chain.io

Technology Category	Application Infrastructure & Middleware - Data Exchange & Integration Application Infrastructure & Middleware - Middleware, SDKs & Libraries
Applicable Industries	Transportation
Applicable Functions	Logistics & Transportation
Services	System Integration
Challenge	Janel Group, a mid-size customs brokerage and freight forwarding company, was facing challenges with its outsourced integrations. The company had always relied on external partners for integrations, but these partners were not able to respond quickly or guarantee smooth projects. This was affecting Janel Group's ability to respond to its customers in a timely and efficient manner. The company did not have any internal developers and needed a reliable partner to manage its integrations and improve its customer response time. Read More
About Customer	Janel Group is a mid-size customs brokerage and freight forwarding company based in Portland, Oregon. The company offers a range of services including Customs Brokerage Air Import and Export, Ocean Import and Export, Sea/Air Multimodal, Trucking and Warehousing, and Cargo Insurance. With over 500 employees, Janel Group has always outsourced its integrations due to the lack of internal developers. The company needed a reliable partner to manage its integrations and improve its customer response time. Read More
Solution	Janel Group partnered with Chain.io for its cloud-based integration services. Chain.io took over the management of all of Janel Group’s integrations, allowing the company to respond to customers more quickly and efficiently. The partnership with Chain.io not only put the customers' minds at ease but also sped up the onboarding process and shortened the time to value. The solutions used included Rate and Quote Automation, Trade Risk Data Providers, and Agent Operations. With Chain.io's reliable and efficient services, Janel Group was able to replace its ineffective integration partners and improve its overall operations. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - Data Exchange & Integration

Application Infrastructure & Middleware - Middleware, SDKs & Libraries

Applicable Industries

Transportation

Applicable Functions

Logistics & Transportation

Services

System Integration

Challenge

Janel Group, a mid-size customs brokerage and freight forwarding company, was facing challenges with its outsourced integrations. The company had always relied on external partners for integrations, but these partners were not able to respond quickly or guarantee smooth projects. This was affecting Janel Group's ability to respond to its customers in a timely and efficient manner. The company did not have any internal developers and needed a reliable partner to manage its integrations and improve its customer response time.

About Customer

Janel Group is a mid-size customs brokerage and freight forwarding company based in Portland, Oregon. The company offers a range of services including Customs Brokerage Air Import and Export, Ocean Import and Export, Sea/Air Multimodal, Trucking and Warehousing, and Cargo Insurance. With over 500 employees, Janel Group has always outsourced its integrations due to the lack of internal developers. The company needed a reliable partner to manage its integrations and improve its customer response time.

Solution

Janel Group partnered with Chain.io for its cloud-based integration services. Chain.io took over the management of all of Janel Group’s integrations, allowing the company to respond to customers more quickly and efficiently. The partnership with Chain.io not only put the customers' minds at ease but also sped up the onboarding process and shortened the time to value. The solutions used included Rate and Quote Automation, Trade Risk Data Providers, and Agent Operations. With Chain.io's reliable and efficient services, Janel Group was able to replace its ineffective integration partners and improve its overall operations.

Impact #1	The partnership with Chain.io brought significant operational improvements to Janel Group. The company was able to respond to its customers more quickly and efficiently, enhancing its customer service. The onboarding process was sped up, reducing the time it took to bring new customers on board. The time to value was also shortened, allowing Janel Group to realize the benefits of the partnership more quickly. Furthermore, the reliability and efficiency of Chain.io's services put the customers' minds at ease, improving their overall experience with Janel Group.

Impact #1

The partnership with Chain.io brought significant operational improvements to Janel Group. The company was able to respond to its customers more quickly and efficiently, enhancing its customer service. The onboarding process was sped up, reducing the time it took to bring new customers on board. The time to value was also shortened, allowing Janel Group to realize the benefits of the partnership more quickly. Furthermore, the reliability and efficiency of Chain.io's services put the customers' minds at ease, improving their overall experience with Janel Group.

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Overview

Janel Group Enhances Customer Response Time with Chain.io

Operational Impact