Chain.io Case Studies Jaguar Freight Services: Accelerating Customer Integrations with Chain.io

Edit This Case Study Record

	Jaguar Freight Services: Accelerating Customer Integrations with Chain.io Chain.io

Jaguar Freight Services: Accelerating Customer Integrations with Chain.io

Chain.io

Technology Category	Application Infrastructure & Middleware - Data Exchange & Integration Platform as a Service (PaaS) - Application Development Platforms
Applicable Industries	Transportation
Applicable Functions	Logistics & Transportation Product Research & Development
Use Cases	Supply Chain Visibility Transportation Simulation
Services	System Integration
Challenge	Jaguar Freight Services, an international transportation and logistics company, was facing a significant challenge in customer integrations. Despite having a talented in-house development team, the process of integrating customers was taking longer than expected, diverting the team's focus from other crucial development projects. This delay was causing frustration among customers who were not only waiting for integrations but also for other functionalities that were put on hold due to the complex integration projects. The company's President and CEO, Simon Kaye, recognized this issue and sought a solution that would speed up customer integrations without compromising other development tasks. Read More
About Customer	Jaguar Freight Services is an international transportation and logistics company based in London, England, and Valley Stream, NY. The company offers personalized global supply chain solutions, freight forwarding, and freight architecture services. With a team of over 50 employees, Jaguar Freight Services has a bespoke operating system and supply chain visibility and management platform called CyberTrax. The company is committed to providing value to its customers through innovative technology and efficient services. Read More
Solution	Jaguar Freight Services turned to Chain.io, an integration platform, to expedite customer integrations and connect seamlessly with other valuable tech. Chain.io was integrated with CyberTrax, Jaguar's bespoke operating system and supply chain visibility and management platform. This integration enabled CyberTrax to connect with client ERPs and other technology related to tracking, visibility, customs, and other supply chain and logistics platforms. As a result, Jaguar Freight Services was able to provide customers with a single platform to manage freight, thereby speeding up customer integrations and freeing up critical IT resources for other development projects. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - Data Exchange & Integration

Platform as a Service (PaaS) - Application Development Platforms

Applicable Industries

Transportation

Applicable Functions

Logistics & Transportation

Product Research & Development

Use Cases

Supply Chain Visibility

Transportation Simulation

Services

System Integration

Challenge

Jaguar Freight Services, an international transportation and logistics company, was facing a significant challenge in customer integrations. Despite having a talented in-house development team, the process of integrating customers was taking longer than expected, diverting the team's focus from other crucial development projects. This delay was causing frustration among customers who were not only waiting for integrations but also for other functionalities that were put on hold due to the complex integration projects. The company's President and CEO, Simon Kaye, recognized this issue and sought a solution that would speed up customer integrations without compromising other development tasks.

About Customer

Jaguar Freight Services is an international transportation and logistics company based in London, England, and Valley Stream, NY. The company offers personalized global supply chain solutions, freight forwarding, and freight architecture services. With a team of over 50 employees, Jaguar Freight Services has a bespoke operating system and supply chain visibility and management platform called CyberTrax. The company is committed to providing value to its customers through innovative technology and efficient services.

Solution

Jaguar Freight Services turned to Chain.io, an integration platform, to expedite customer integrations and connect seamlessly with other valuable tech. Chain.io was integrated with CyberTrax, Jaguar's bespoke operating system and supply chain visibility and management platform. This integration enabled CyberTrax to connect with client ERPs and other technology related to tracking, visibility, customs, and other supply chain and logistics platforms. As a result, Jaguar Freight Services was able to provide customers with a single platform to manage freight, thereby speeding up customer integrations and freeing up critical IT resources for other development projects.

Impact #1	The integration of Chain.io with CyberTrax has significantly improved Jaguar Freight Services' operational efficiency. The company is now able to speed up customer integrations, thereby enhancing customer satisfaction and loyalty. The solution has also allowed the in-house development team to focus on other important projects, thereby increasing productivity and innovation. Furthermore, by providing customers with a single platform to manage freight, Jaguar Freight Services has simplified the process and improved the overall customer experience.

Impact #1

The integration of Chain.io with CyberTrax has significantly improved Jaguar Freight Services' operational efficiency. The company is now able to speed up customer integrations, thereby enhancing customer satisfaction and loyalty. The solution has also allowed the in-house development team to focus on other important projects, thereby increasing productivity and innovation. Furthermore, by providing customers with a single platform to manage freight, Jaguar Freight Services has simplified the process and improved the overall customer experience.

Benefit #1	Faster customer integrations, reducing the waiting time for customers
Benefit #2	Freed up critical IT resources, allowing the in-house development team to focus on other important projects
Benefit #3	Provided customers with a single platform to manage freight, simplifying the process and improving efficiency

Benefit #1

Faster customer integrations, reducing the waiting time for customers

Benefit #2

Freed up critical IT resources, allowing the in-house development team to focus on other important projects

Benefit #3

Provided customers with a single platform to manage freight, simplifying the process and improving efficiency

Download PDF Version

Overview

Jaguar Freight Services: Accelerating Customer Integrations with Chain.io

Operational Impact

Quantitative Benefit