RingCentral Case Studies Jackson Hewitt Tax Services Enhances Communication and Saves Costs with RingCentral

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	Jackson Hewitt Tax Services Enhances Communication and Saves Costs with RingCentral RingCentral

Jackson Hewitt Tax Services Enhances Communication and Saves Costs with RingCentral

RingCentral

Applicable Industries	Retail Telecommunications
Services	System Integration
Challenge	Jackson Hewitt Tax Services, the second largest tax preparation provider in the world, faced a unique challenge in managing its 82 franchise locations in Texas, Tennessee, and Oklahoma. The franchise, owned by Jim Springfield since 2012, consists of 450 employees dispersed among 42 storefronts and 40 locations inside Walmart and Sears stores. The outlets operate according to seasonal demand and are only open between January and April, a schedule that presents unique IT challenges for the franchise. Setting up a PBX phone system at each branch would have been expensive, difficult to set up, and tough for Springfield’s IT team to manage. The franchise needed a solution that would ensure seamless connectivity between their employees and customers, especially given the high volume of calls leading up to April 15. Read More
About Customer	Jackson Hewitt Tax Services is the second largest tax preparation provider in the world, assisting millions of people in preparing local, state, and federal tax returns every year. The company was founded in 1982 and is headquartered in Parsippany, New Jersey. Since 2012, Jim Springfield has been the franchise owner and CEO of 82 Jackson Hewitt locations in Texas, Tennessee, and Oklahoma. Springfield’s franchise consists of 450 employees dispersed among 42 storefronts and 40 locations inside Walmart and Sears stores. The outlets operate according to seasonal demand and are only open between January and April. Read More
Solution	Jackson Hewitt Tax Services chose RingCentral’s flexible and feature-rich cloud business communication system as their solution. The cloud-based platform was quick and easy to deploy and manage, allowing the franchise to focus on their core business of getting their customers their maximum return. RingCentral ensured a smooth onboarding process, despite Springfield’s franchises’ dependence on three different internet providers. The many features that are included at no extra cost with RingCentral Office, including conferencing, faxing, call forwarding and a mobile app, were a significant advantage. The mobile app gives users access to their company directory from anywhere at any time. RingCentral also gave Springfield the ability to change options and features without having to track down a store, allowing him to manage his outbound and incoming telecom from one location. Read More Log in to view content
Contents

Applicable Industries

Retail

Telecommunications

Services

System Integration

Challenge

Jackson Hewitt Tax Services, the second largest tax preparation provider in the world, faced a unique challenge in managing its 82 franchise locations in Texas, Tennessee, and Oklahoma. The franchise, owned by Jim Springfield since 2012, consists of 450 employees dispersed among 42 storefronts and 40 locations inside Walmart and Sears stores. The outlets operate according to seasonal demand and are only open between January and April, a schedule that presents unique IT challenges for the franchise. Setting up a PBX phone system at each branch would have been expensive, difficult to set up, and tough for Springfield’s IT team to manage. The franchise needed a solution that would ensure seamless connectivity between their employees and customers, especially given the high volume of calls leading up to April 15.

About Customer

Jackson Hewitt Tax Services is the second largest tax preparation provider in the world, assisting millions of people in preparing local, state, and federal tax returns every year. The company was founded in 1982 and is headquartered in Parsippany, New Jersey. Since 2012, Jim Springfield has been the franchise owner and CEO of 82 Jackson Hewitt locations in Texas, Tennessee, and Oklahoma. Springfield’s franchise consists of 450 employees dispersed among 42 storefronts and 40 locations inside Walmart and Sears stores. The outlets operate according to seasonal demand and are only open between January and April.

Solution

Jackson Hewitt Tax Services chose RingCentral’s flexible and feature-rich cloud business communication system as their solution. The cloud-based platform was quick and easy to deploy and manage, allowing the franchise to focus on their core business of getting their customers their maximum return. RingCentral ensured a smooth onboarding process, despite Springfield’s franchises’ dependence on three different internet providers. The many features that are included at no extra cost with RingCentral Office, including conferencing, faxing, call forwarding and a mobile app, were a significant advantage. The mobile app gives users access to their company directory from anywhere at any time. RingCentral also gave Springfield the ability to change options and features without having to track down a store, allowing him to manage his outbound and incoming telecom from one location.

Impact #1	The implementation of RingCentral’s cloud-based phone system brought about significant operational improvements for Jackson Hewitt Tax Services. The system allowed for easy management of telecom from one location, eliminating the need for on-site IT staff at each location. Administrative changes became less cumbersome as Springfield could change options and features without having to track down a store. The ability to control and alter messaging centrally, and to set up voicemails and greetings remotely, added to the convenience. The franchise experienced a qualitative improvement of increased functionality while saving money at the same time. Springfield expressed his satisfaction with the new system, stating that 'the world became a better place when we moved over to RingCentral’s cloud-based phone system.'

Impact #1

The implementation of RingCentral’s cloud-based phone system brought about significant operational improvements for Jackson Hewitt Tax Services. The system allowed for easy management of telecom from one location, eliminating the need for on-site IT staff at each location. Administrative changes became less cumbersome as Springfield could change options and features without having to track down a store. The ability to control and alter messaging centrally, and to set up voicemails and greetings remotely, added to the convenience. The franchise experienced a qualitative improvement of increased functionality while saving money at the same time. Springfield expressed his satisfaction with the new system, stating that 'the world became a better place when we moved over to RingCentral’s cloud-based phone system.'

Benefit #1	Saved $50,000 monthly by switching to RingCentral
Benefit #2	Managed to connect 80 locations seamlessly
Benefit #3	Eliminated the need for an on-site IT staff at each location

Benefit #1

Saved $50,000 monthly by switching to RingCentral

Benefit #2

Managed to connect 80 locations seamlessly

Benefit #3

Eliminated the need for an on-site IT staff at each location

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Overview

Jackson Hewitt Tax Services Enhances Communication and Saves Costs with RingCentral

Operational Impact

Quantitative Benefit