LogicMonitor Case Studies iVision Case Study

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	iVision Case Study LogicMonitor

iVision Case Study

LogicMonitor

Technology Category	Infrastructure as a Service (IaaS) - Cloud Computing Infrastructure as a Service (IaaS) - Hybrid Cloud
Applicable Industries	Telecommunications
Applicable Functions	Business Operation
Use Cases	Infrastructure Inspection Root Cause Analysis & Diagnosis
Services	Cloud Planning, Design & Implementation Services System Integration
Challenge	iVision, a provider of fully managed enterprise-class technology infrastructure, applications, and solutions, was facing a significant challenge with configuration changes. These changes accounted for a large number of performance-impacting events, especially considering they were dealing with co-managed infrastructures spread across multiple customer locations. Prior to using LM Config, iVision used a mix of vendor-specific and third-party configuration management tools to manage networking equipment and web servers. They needed a solution that would provide visibility into configuration changes and reduce the time spent on root-cause analysis during a disruption. Read More
About Customer	iVision is a company that offers its customers fully managed “enterprise-class technology infrastructure, applications, and solutions.” They tailor each solution to an individual customer’s environment and business needs. The company is headquartered in Atlanta, Georgia. iVision's services are designed to help businesses manage their IT infrastructure more effectively and efficiently. They work with a variety of clients, managing infrastructures spread across multiple locations. Their goal is to provide high-quality service and maintain the highest level of compliance and standardization across customer infrastructure. Read More
Solution	iVision implemented LM Config to manage configuration changes and reduce the time spent on root-cause analysis during a disruption. LM Config is a tool that provides visibility into configuration changes, saving iVision valuable time during an outage and allowing them to maintain their high level of service. The tool is integrated with LogicMonitor, making it a flexible option for managing dynamic and distributed infrastructures. LM Config also helps iVision maintain compliance across customer infrastructure. When a customer makes a change in the field, LM Config quickly sends an alert so iVision can investigate and immediately restore back to their standards. Read More Log in to view content
Contents

Technology Category

Infrastructure as a Service (IaaS) - Cloud Computing

Infrastructure as a Service (IaaS) - Hybrid Cloud

Applicable Industries

Telecommunications

Applicable Functions

Business Operation

Use Cases

Infrastructure Inspection

Root Cause Analysis & Diagnosis

Services

Cloud Planning, Design & Implementation Services

System Integration

Challenge

iVision, a provider of fully managed enterprise-class technology infrastructure, applications, and solutions, was facing a significant challenge with configuration changes. These changes accounted for a large number of performance-impacting events, especially considering they were dealing with co-managed infrastructures spread across multiple customer locations. Prior to using LM Config, iVision used a mix of vendor-specific and third-party configuration management tools to manage networking equipment and web servers. They needed a solution that would provide visibility into configuration changes and reduce the time spent on root-cause analysis during a disruption.

About Customer

iVision is a company that offers its customers fully managed “enterprise-class technology infrastructure, applications, and solutions.” They tailor each solution to an individual customer’s environment and business needs. The company is headquartered in Atlanta, Georgia. iVision's services are designed to help businesses manage their IT infrastructure more effectively and efficiently. They work with a variety of clients, managing infrastructures spread across multiple locations. Their goal is to provide high-quality service and maintain the highest level of compliance and standardization across customer infrastructure.

Solution

iVision implemented LM Config to manage configuration changes and reduce the time spent on root-cause analysis during a disruption. LM Config is a tool that provides visibility into configuration changes, saving iVision valuable time during an outage and allowing them to maintain their high level of service. The tool is integrated with LogicMonitor, making it a flexible option for managing dynamic and distributed infrastructures. LM Config also helps iVision maintain compliance across customer infrastructure. When a customer makes a change in the field, LM Config quickly sends an alert so iVision can investigate and immediately restore back to their standards.

Impact #1	LM Config saves iVision valuable time in an outage and allows them to keep their service offering at the highest level.
Impact #2	The tool integrates with LogicMonitor, providing a flexible option for managing dynamic and distributed infrastructures.
Impact #3	LM Config helps iVision maintain compliance across customer infrastructure by alerting them to any changes made in the field.

Impact #1

LM Config saves iVision valuable time in an outage and allows them to keep their service offering at the highest level.

Impact #2

The tool integrates with LogicMonitor, providing a flexible option for managing dynamic and distributed infrastructures.

Impact #3

LM Config helps iVision maintain compliance across customer infrastructure by alerting them to any changes made in the field.

Benefit #1	LM Config reduces the time spent on root-cause analysis during a disruption by 1-2 hours.

Benefit #1

LM Config reduces the time spent on root-cause analysis during a disruption by 1-2 hours.

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Overview

iVision Case Study

Operational Impact

Quantitative Benefit