Case Studies ITS System invests in SE Suite to look for competitive advantage

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	ITS System invests in SE Suite to look for competitive advantage

ITS System invests in SE Suite to look for competitive advantage

Technology Category	Application Infrastructure & Middleware - Data Exchange & Integration Application Infrastructure & Middleware - Data Visualization Functional Applications - Enterprise Resource Planning Systems (ERP)
Applicable Functions	Business Operation Quality Assurance
Use Cases	Process Control & Optimization Regulatory Compliance Monitoring
Services	Software Design & Engineering Services System Integration
Challenge	One of ITS System’s needs was to register all existing processes for further control and maintenance. Besides that, the company needed to reduce document hard copies and digital copies, have centralized information to obtain maximum re-usage of existing content, and allow independent area maintenance. Read More
About Customer	ITS System is a company that focuses on providing services for the payment means industry, with the main objective of providing card issuer, purchaser, and flag processing and operation know-how. The company was born with DNA technology, betting on process organization and control to ensure relationship transparency and efficiency. Since its inception in 2010, ITS System has aimed to achieve operation quality, control, and transparency, which is reflected in its investment in advanced technological solutions like the SoftExpert Excellence Suite (SE Suite). Read More
Solution	Considering module integration as one of the highlight characteristics of SoftExpert Excellence Suite, ITS System has invested in the tool to deal initially with process management. ITS System believes that seeking process management excellence is fundamental to provide services with flexibility. The company's entire operational structure was designed and documented in SE Suite, totaling more than 4,500 activities and 200 processes/sub-processes registered. The product allows centralized storage of processes, as well as the entire complementary documentation. For easy process understanding, objective graphic tools, such as the input/output diagram and the turtle diagram, are used. The easiness of creating the flowchart in the tool itself also called ITS System's attention, because it not only eases format standardization but also report generation, called by the company “Process Books”. Solution integration is mentioned as a product advantage and analyzed as an important point for choosing SE Suite, because it eases corporate management and allows information/documents to be reused among tool modules. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - Data Exchange & Integration

Application Infrastructure & Middleware - Data Visualization

Functional Applications - Enterprise Resource Planning Systems (ERP)

Applicable Functions

Business Operation

Quality Assurance

Use Cases

Process Control & Optimization

Regulatory Compliance Monitoring

Services

Software Design & Engineering Services

System Integration

Challenge

One of ITS System’s needs was to register all existing processes for further control and maintenance. Besides that, the company needed to reduce document hard copies and digital copies, have centralized information to obtain maximum re-usage of existing content, and allow independent area maintenance.

About Customer

ITS System is a company that focuses on providing services for the payment means industry, with the main objective of providing card issuer, purchaser, and flag processing and operation know-how. The company was born with DNA technology, betting on process organization and control to ensure relationship transparency and efficiency. Since its inception in 2010, ITS System has aimed to achieve operation quality, control, and transparency, which is reflected in its investment in advanced technological solutions like the SoftExpert Excellence Suite (SE Suite).

Solution

Considering module integration as one of the highlight characteristics of SoftExpert Excellence Suite, ITS System has invested in the tool to deal initially with process management. ITS System believes that seeking process management excellence is fundamental to provide services with flexibility. The company's entire operational structure was designed and documented in SE Suite, totaling more than 4,500 activities and 200 processes/sub-processes registered. The product allows centralized storage of processes, as well as the entire complementary documentation. For easy process understanding, objective graphic tools, such as the input/output diagram and the turtle diagram, are used. The easiness of creating the flowchart in the tool itself also called ITS System's attention, because it not only eases format standardization but also report generation, called by the company “Process Books”. Solution integration is mentioned as a product advantage and analyzed as an important point for choosing SE Suite, because it eases corporate management and allows information/documents to be reused among tool modules.

Impact #1	ITS System's entire operational structure was designed and documented in SE Suite, totaling more than 4,500 activities and 200 processes/sub-processes registered.
Impact #2	The product allows centralized storage of processes, as well as the entire complementary documentation.
Impact #3	Objective graphic tools, such as the input/output diagram and the turtle diagram, are used for easy process understanding.

Impact #1

ITS System's entire operational structure was designed and documented in SE Suite, totaling more than 4,500 activities and 200 processes/sub-processes registered.

Impact #2

The product allows centralized storage of processes, as well as the entire complementary documentation.

Impact #3

Objective graphic tools, such as the input/output diagram and the turtle diagram, are used for easy process understanding.

Benefit #1	More than 4,500 activities and 200 processes/sub-processes registered.

Benefit #1

More than 4,500 activities and 200 processes/sub-processes registered.

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Overview

ITS System invests in SE Suite to look for competitive advantage

Operational Impact

Quantitative Benefit