Observe.AI
Case Studies
itel Enhances Compliance Monitoring by 40% and Boosts Client Experience
Overview
itel Enhances Compliance Monitoring by 40% and Boosts Client ExperienceObserve.AI |
Cybersecurity & Privacy - Security Compliance | |
Retail | |
Quality Assurance Sales & Marketing | |
Leasing Finance Automation Supply Chain Visibility | |
Operational Impact
The implementation of Observe.AI has brought about significant operational improvements for itel. The company now has full visibility into customer interactions, which has not only improved compliance monitoring but also enhanced the quality of customer service. The ability to understand and rank agent performance has allowed itel to uncover trends and areas for improvement, leading to a more effective and efficient customer service delivery. The increased transparency around scorecard results has also fostered a culture of accountability among agents, contributing to talent retention and reduced churn. Overall, the solution has enabled itel to mitigate risk and deliver an excellent customer experience on behalf of its clients. | |
Quantitative Benefit
Improved compliance monitoring by 40% | |
Reduced risk and improved revenue impact | |
5% lift in Customer Satisfaction (CSAT) | |