Isle of Man Post Office Delivers Internal Productivity Savings

The underlying trend within postal markets globally has been one of declining volumes over recent years. As mail volumes decline, the pressure on reducing all costs increases. Delivery costs represent the largest single element of cost. They are also the most time consuming and complex to analyze. It is against this background that the Isle of Man Post Office invested in the RouteSmart software from Integrated Skills Limited (ISL). Traditionally delivery routes have been constructed after intensive work study analysis of each route. This involves a work study officer rating the performance of the delivery postman to create data about each route and overlaying this information with other data such as volumes handled and call rates. The process was time consuming and sometimes led to error and inconsistencies – and therefore rework. Despite the professional training and expertise of the work study practitioner the analysis was subjective.

The Isle of Man Post Office is a key postal service provider in the Isle of Man, responsible for delivering mail and packages across the region. The organization has been facing challenges due to declining mail volumes, which is a common trend in postal markets globally. This decline has increased the pressure to reduce costs, particularly delivery costs, which are the largest single element of cost and the most time-consuming and complex to analyze. To address these challenges, the Isle of Man Post Office invested in RouteSmart software from Integrated Skills Limited (ISL) to optimize their delivery routes and improve productivity. The organization required a solution that could construct delivery routes in a timely fashion, remove subjectivity from the analysis, and allow for 'what if' scenarios to review work patterns and plans flexibly.