Integrify Case Studies Island Insurance's Adoption of Integrify for Enhanced Audit and Compliance Management

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	Island Insurance's Adoption of Integrify for Enhanced Audit and Compliance Management Integrify

Island Insurance's Adoption of Integrify for Enhanced Audit and Compliance Management

Integrify

Technology Category	Analytics & Modeling - Process Analytics Sensors - Level Sensors
Applicable Industries	Equipment & Machinery Finance & Insurance
Applicable Functions	Human Resources Quality Assurance
Use Cases	Inventory Management Usage-Based Insurance
Services	System Integration Testing & Certification
Challenge	Island Insurance, a Hawaii-based property and casualty insurance company, faced a significant challenge in managing its rigorous audit and compliance requirements. The company's Chief Information Officer, Jeff Fabry, recognized that the stringent standards for information handling and tracking in the insurance industry were putting the company at risk due to reliance on manual processes. The company needed to improve its processes and procedures for granting access to resources, control over who had access to sensitive customer data, and visibility and instant access to records of their IT transactions. The company was externally audited every year, and the intensity of privacy, PCI, and identity theft concerns were increasing annually. The company needed a solution that could automate these processes and provide a robust audit trail. Read More
About Customer	Island Insurance Company, Limited, founded in 1939, is Hawaii’s largest locally-owned and managed property and casualty insurance company. The company offers a full range of personal and commercial insurance coverages and has earned an 'A' (Excellent) financial strength rating from A.M. Best and 'A' (Strong) from Fitch Ratings. The company is in a heavily regulated industry and is externally audited every year. The company's Chief Information Officer, Jeff Fabry, is responsible for managing all IT resources and improving ease of doing business for its partner agents and employees in the headquarter offices. Read More
Solution	Island Insurance adopted Integrify, a workflow and approval process solution, in September 2007. The company implemented Integrify as an on-site concurrent user license and launched with two processes: datacenter requests and network access requests. The solution provided a visual flow in real-time when processes were being defined, allowing process administrators to debug their processes as they were creating them. This feature enabled Island Insurance to build out process automation from the ground up, adjusting their process until it matched their workflow and maximized efficiency. The company also appreciated Integrify's support for modifying or copying processes once they were defined. The company plans to expand the use of Integrify to other departments, including human resources and insurance authorizations, and to automate additional processes such as username requests and password change requests. Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Process Analytics

Sensors - Level Sensors

Applicable Industries

Equipment & Machinery

Finance & Insurance

Applicable Functions

Human Resources

Quality Assurance

Use Cases

Inventory Management

Usage-Based Insurance

Services

System Integration

Testing & Certification

Challenge

Island Insurance, a Hawaii-based property and casualty insurance company, faced a significant challenge in managing its rigorous audit and compliance requirements. The company's Chief Information Officer, Jeff Fabry, recognized that the stringent standards for information handling and tracking in the insurance industry were putting the company at risk due to reliance on manual processes. The company needed to improve its processes and procedures for granting access to resources, control over who had access to sensitive customer data, and visibility and instant access to records of their IT transactions. The company was externally audited every year, and the intensity of privacy, PCI, and identity theft concerns were increasing annually. The company needed a solution that could automate these processes and provide a robust audit trail.

About Customer

Island Insurance Company, Limited, founded in 1939, is Hawaii’s largest locally-owned and managed property and casualty insurance company. The company offers a full range of personal and commercial insurance coverages and has earned an 'A' (Excellent) financial strength rating from A.M. Best and 'A' (Strong) from Fitch Ratings. The company is in a heavily regulated industry and is externally audited every year. The company's Chief Information Officer, Jeff Fabry, is responsible for managing all IT resources and improving ease of doing business for its partner agents and employees in the headquarter offices.

Solution

Island Insurance adopted Integrify, a workflow and approval process solution, in September 2007. The company implemented Integrify as an on-site concurrent user license and launched with two processes: datacenter requests and network access requests. The solution provided a visual flow in real-time when processes were being defined, allowing process administrators to debug their processes as they were creating them. This feature enabled Island Insurance to build out process automation from the ground up, adjusting their process until it matched their workflow and maximized efficiency. The company also appreciated Integrify's support for modifying or copying processes once they were defined. The company plans to expand the use of Integrify to other departments, including human resources and insurance authorizations, and to automate additional processes such as username requests and password change requests.

Impact #1	The adoption of Integrify has significantly improved Island Insurance's audit and compliance management. The company now has 100% visibility into its processes, making audits smoother and more efficient. The solution has also improved the company's control over access to sensitive customer data and has provided instant access to records of IT transactions. The company has successfully automated its datacenter requests and network access requests and plans to automate additional processes. The solution has been so successful in the IT department that the company plans to roll it out to other departments, including human resources and insurance authorizations.

Impact #1

The adoption of Integrify has significantly improved Island Insurance's audit and compliance management. The company now has 100% visibility into its processes, making audits smoother and more efficient. The solution has also improved the company's control over access to sensitive customer data and has provided instant access to records of IT transactions. The company has successfully automated its datacenter requests and network access requests and plans to automate additional processes. The solution has been so successful in the IT department that the company plans to roll it out to other departments, including human resources and insurance authorizations.

Benefit #1	The preparation and reporting for quarterly audits, which used to take valuable manpower and manual preparation, is now executed in under three minutes.
Benefit #2	The company has concurrent licenses for only a subset of the company’s 200 employees, indicating potential for further expansion and efficiency gains.

Benefit #1

The preparation and reporting for quarterly audits, which used to take valuable manpower and manual preparation, is now executed in under three minutes.

Benefit #2

The company has concurrent licenses for only a subset of the company’s 200 employees, indicating potential for further expansion and efficiency gains.

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Overview

Island Insurance's Adoption of Integrify for Enhanced Audit and Compliance Management

Operational Impact

Quantitative Benefit