NAVEX Case Studies Island Hospital Streamlines Safety Procedures and Boosts Compliance with PolicyTech®

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	Island Hospital Streamlines Safety Procedures and Boosts Compliance with PolicyTech® NAVEX

Island Hospital Streamlines Safety Procedures and Boosts Compliance with PolicyTech®

NAVEX

Technology Category	Functional Applications - Enterprise Resource Planning Systems (ERP)
Applicable Industries	Healthcare & Hospitals
Applicable Functions	Business Operation
Use Cases	Regulatory Compliance Monitoring Remote Collaboration
Services	System Integration
Challenge	Island Hospital’s accreditation process requires them to keep detailed records on hospital procedures – including violations and remediation. After receiving the emails, department managers and safety officers would exchange dozens of emails discussing how to address the violation. “We would accumulate 40 to 60 emails per issue. We were burying critical information – and sometimes staff wouldn’t take action because there were no clear next steps.” said Sheikh. “It was a very chaotic and disorganized process.” Read More
About Customer	Island Hospital is staffed by 750 employees, including over 190 physicians and healthcare providers. With 43 beds, Island is the smallest hospital in Washington State providing Level III trauma care. Island Hospital also operates seven family care clinics and six specialty clinics. Read More
Solution	After purchasing PolicyTech, Island Hospital leveraged the tool to facilitate a systematic process of updating and standardizing the hospital’s 4,000 policies and procedures. This process eliminated redundancies and outdated versions of policies, and established a clean, approved draft of each policy and procedure. Once the organization had the new master set of policies and procedures captured in PolicyTech, they began to make improvements in their approach to finding and addressing policy and procedure violations. Read More Log in to view content
Contents

Technology Category

Functional Applications - Enterprise Resource Planning Systems (ERP)

Applicable Industries

Healthcare & Hospitals

Applicable Functions

Business Operation

Use Cases

Regulatory Compliance Monitoring

Remote Collaboration

Services

System Integration

Challenge

Island Hospital’s accreditation process requires them to keep detailed records on hospital procedures – including violations and remediation. After receiving the emails, department managers and safety officers would exchange dozens of emails discussing how to address the violation. “We would accumulate 40 to 60 emails per issue. We were burying critical information – and sometimes staff wouldn’t take action because there were no clear next steps.” said Sheikh. “It was a very chaotic and disorganized process.”

About Customer

Island Hospital is staffed by 750 employees, including over 190 physicians and healthcare providers. With 43 beds, Island is the smallest hospital in Washington State providing Level III trauma care. Island Hospital also operates seven family care clinics and six specialty clinics.

Solution

After purchasing PolicyTech, Island Hospital leveraged the tool to facilitate a systematic process of updating and standardizing the hospital’s 4,000 policies and procedures. This process eliminated redundancies and outdated versions of policies, and established a clean, approved draft of each policy and procedure. Once the organization had the new master set of policies and procedures captured in PolicyTech, they began to make improvements in their approach to finding and addressing policy and procedure violations.

Impact #1	100% Policy & Procedure Consistency Across Locations. Before PolicyTech, staff in different locations created their own versions of documents. “Each of our clinics now uses PolicyTech,” said Sheikh. “It has been instrumental in achieving ISO certification and maintaining consistency throughout our organization.” They are assured that everyone, no matter their location is aligned.
Impact #2	Reduced Safety Violations. Island Hospital’s new streamlined Safety Walk program has significantly reduced the number of safety violations. “While we are resolving an issue, the whole department is required to read and attest to the incident findings so they know what happened and what is being done to correct it,” Sheikh said.
Impact #3	Increased Accreditation & Audit Compliance. With thorough, systematic and easy-to-access documentation, PolicyTech has helped the hospital better maintain and document compliance with accreditation requirements.

Impact #1

100% Policy & Procedure Consistency Across Locations. Before PolicyTech, staff in different locations created their own versions of documents. “Each of our clinics now uses PolicyTech,” said Sheikh. “It has been instrumental in achieving ISO certification and maintaining consistency throughout our organization.” They are assured that everyone, no matter their location is aligned.

Impact #2

Reduced Safety Violations. Island Hospital’s new streamlined Safety Walk program has significantly reduced the number of safety violations. “While we are resolving an issue, the whole department is required to read and attest to the incident findings so they know what happened and what is being done to correct it,” Sheikh said.

Impact #3

Increased Accreditation & Audit Compliance. With thorough, systematic and easy-to-access documentation, PolicyTech has helped the hospital better maintain and document compliance with accreditation requirements.

Benefit #1	Saved about one hour of staff time per audit
Benefit #2	Saved about three hours of staff time on follow up per audit

Benefit #1

Saved about one hour of staff time per audit

Benefit #2

Saved about three hours of staff time on follow up per audit

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Overview

Island Hospital Streamlines Safety Procedures and Boosts Compliance with PolicyTech®

Operational Impact

Quantitative Benefit