Case Studies iPremise turns to Bitdefender after detection failures

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	iPremise turns to Bitdefender after detection failures

iPremise turns to Bitdefender after detection failures

Technology Category	Cybersecurity & Privacy - Endpoint Security Cybersecurity & Privacy - Cloud Security
Applicable Industries	Professional Service Software
Applicable Functions	Business Operation Facility Management
Services	System Integration Cybersecurity Services
Challenge	Many businesses depend on iPremise to deliver secure and crucial IT services and solutions. Recently, the company had been noticing issues with customer networks. iPremise was using a combination of what they thought were well-known endpoint security products from a large security vendor based in Japan. They discovered a very alarming situation – the security vendor’s endpoint solution was not detecting unprotected devices, and worse, malware was hitting some of their clients through their networks from these unprotected devices. Read More
About Customer	Colorado-based iPremise is a cloud & managed service provider focused on simplifying technology for small and midsized businesses while giving them enterprise-class solutions. iPremise addresses customer demand by providing a hybrid of hardware and software products and services, ranging from network storage, cloud solutions, email, and internet connectivity and support for mobile workers. iPremise customers depend on the company to provide the highest level of security to protect their valuable IT assets and important services. The company prides itself in delivering the highest quality services to its customers which range from 5 to 400 users. Read More
Solution	After researching a number of security vendors, iPremise discovered Bitdefender’s number one ratings for AV testing through a number of independent reports, and decided to proceed with Cloud Security for Endpoints (CSE). But before they made the final decision, one of the key criteria was to determine how well Bitdefender’s Support organization would perform. 'One of the keys to working well with any vendor is truly experiencing their responsiveness and pragmatic approaches to solving problems,' said Bosch. 'We quickly assessed the Bitdefender Enterprise Support team’s responsiveness and capabilities, and the team exceeded expectations. For us that was just as critical as how the software performed in order for us to proceed.' Read More Log in to view content
Contents

Technology Category

Cybersecurity & Privacy - Endpoint Security

Cybersecurity & Privacy - Cloud Security

Applicable Industries

Professional Service

Software

Applicable Functions

Business Operation

Facility Management

Services

System Integration

Cybersecurity Services

Challenge

Many businesses depend on iPremise to deliver secure and crucial IT services and solutions. Recently, the company had been noticing issues with customer networks. iPremise was using a combination of what they thought were well-known endpoint security products from a large security vendor based in Japan. They discovered a very alarming situation – the security vendor’s endpoint solution was not detecting unprotected devices, and worse, malware was hitting some of their clients through their networks from these unprotected devices.

About Customer

Colorado-based iPremise is a cloud & managed service provider focused on simplifying technology for small and midsized businesses while giving them enterprise-class solutions. iPremise addresses customer demand by providing a hybrid of hardware and software products and services, ranging from network storage, cloud solutions, email, and internet connectivity and support for mobile workers. iPremise customers depend on the company to provide the highest level of security to protect their valuable IT assets and important services. The company prides itself in delivering the highest quality services to its customers which range from 5 to 400 users.

Solution

After researching a number of security vendors, iPremise discovered Bitdefender’s number one ratings for AV testing through a number of independent reports, and decided to proceed with Cloud Security for Endpoints (CSE). But before they made the final decision, one of the key criteria was to determine how well Bitdefender’s Support organization would perform. 'One of the keys to working well with any vendor is truly experiencing their responsiveness and pragmatic approaches to solving problems,' said Bosch. 'We quickly assessed the Bitdefender Enterprise Support team’s responsiveness and capabilities, and the team exceeded expectations. For us that was just as critical as how the software performed in order for us to proceed.'

Impact #1	iPremise removed the risks and performance issues related to an endpoint solution.
Impact #2	They found that Bitdefender solutions and support are the ideal fit for their business needs.
Impact #3	The Bitdefender Enterprise Support team’s responsiveness and capabilities exceeded expectations.

Impact #1

iPremise removed the risks and performance issues related to an endpoint solution.

Impact #2

They found that Bitdefender solutions and support are the ideal fit for their business needs.

Impact #3

The Bitdefender Enterprise Support team’s responsiveness and capabilities exceeded expectations.

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Overview

iPremise turns to Bitdefender after detection failures

Operational Impact