Five Guys Burgers and Fries, a fast-growing restaurant chain with 1,500 locations across North America, Europe, Africa, and the Middle East, and another 1,500 units in development, faced a significant challenge in their recruitment process. The robust economy was enabling job seekers to be more selective about opportunities, while consumer demand for restaurants was calling for a steadier stream of employees throughout the year. As the Director of Restaurant Operations for the Arkansas region, the mission was to employ top talent while containing employee turnover to deliver service excellence. The goals were to engage a wider audience, increase applicant capture, automate pre-screening and scheduling, and reduce time to interview.
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