DigiFabster
Case Studies
iOrthotics Streamlines Operations and Enhances Customer Experience with DigiFabster
Overview
iOrthotics Streamlines Operations and Enhances Customer Experience with DigiFabsterDigiFabster |
Buildings Equipment & Machinery | |
Procurement Sales & Marketing | |
Additive Manufacturing Time Sensitive Networking | |
System Integration | |
Operational Impact
With DigiFabster’s system in place, i3DPS began marketing their new online capabilities using various tactics including content marketing, search engine optimization, email, and other methods. The system has not only made the quoting and ordering process easier for customers but also reduced the amount of time i3DPS spends on spreadsheets, emails, and phone calls to complete a quote and help their customers place an order. DigiFabster’s CRM system helps them maintain contact with their clients and update them on job status. Once the job is complete, DigiFabster helps them automate shipping and payment reconciliation. The automation has also helped eliminate costly mistakes, reducing human error. Overall, iOrthotics is very satisfied with their decision to implement DigiFabster’s software. It has created a win-win solution where customers get easier access to state-of-the-art technology and expertise, while the company also benefits by offering an automated solution that allows them to scale their business. | |
Quantitative Benefit
iOrthotics saves 30 to 60 minutes per order using DigiFabster's software | |
The company is now able to scale its business and gain the maximum possible return on their significant investment in people, processes, and technology | |
The automation provided by DigiFabster helps reduce human error, saving both money and time | |