DocuWare
Case Studies
Invest Bank S.A. - More Credit to the Customer
Overview
Invest Bank S.A. - More Credit to the CustomerDocuWare |
Application Infrastructure & Middleware - Data Exchange & Integration | |
Finance & Insurance | |
Business Operation | |
Asset Lifecycle Management | |
System Integration | |
Operational Impact
By using any Internet browser, users (from any location or users with specific authorizations) can within seconds, access images of the documents they require, whereas before they had to collect physical files in different departments. | |
Employees also used to email each other various customer information files. Now, as a direct result of the interoperability between DocuWare and Ultimus BPM software, the speed of the new work process of the credit verification has significantly increased its effectiveness. | |
The streamlined credit documentation verification process and the automatic notifications process which indicate the need for a signature or stamp are now an irrevocable part of the solution in all departments, providing a secure measure to approve loans. | |
Quantitative Benefit
The loan application department currently processes at least 1,500 credit applications a month and each application involves five separate forms. | |
DocuWare now enables the process of 7,500 new and highly confidential documents to be added to the existing resources, making them instantly available by simply keying in one access number for that customer. | |
As a direct result, the time required to verify credit documentation, including the comprehensive storage of information and the internal work process involved for all credit documentation, has been dramatically reduced and therefore allows an increase in the pure number of loans processed and approved. | |