Tableau Case Studies Introducing Tableau to the Family at SYSTEX Corporation

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	Introducing Tableau to the Family at SYSTEX Corporation Tableau

Introducing Tableau to the Family at SYSTEX Corporation

Tableau

Technology Category	Application Infrastructure & Middleware - Data Visualization
Applicable Functions	Business Operation Sales & Marketing
Services	Software Design & Engineering Services
Challenge	SYSTEX Corporation, a leading Taiwan-based IT services provider, was facing challenges due to disparate systems of data collection and analysis that did not 'talk' to each other. Employees were using many different types of data analytics software and business intelligence systems based on work function and operational requirements. This led to inefficiencies and difficulties in standardizing reporting. The company leadership wanted everyone in the company to be able to work with data like a data scientist. Read More
About Customer	Founded in 1997, SYSTEX Corporation is a leading Taiwan-based IT services provider, with over 3,000 employees across Asia Pacific and 55 branch offices in Taiwan, China, Hong Kong and Southeast Asia. In 2014, SYSTEX’s consolidated revenue reached US$530 million. SYSTEX provides professional IT services to over 20,000 enterprise and government clients. The company also has a strong distribution network with over 1,500 channel partners. Known for its solid domain knowledge, the company offers more than 60 world-class hardware and software products. Read More
Solution	SYSTEX became a Tableau re-seller in late 2014 and as employees learned to use the drag-and-drop visual analytics software, interest in using Tableau grew internally. After thorough research and evaluation, the company decided to adopt Tableau across the company as the standard reporting BI tool in December 2014. Workshops were organized to help employees from various departments familiarize with Tableau through hands-on sessions. This approach brought the SYSTEX team to get up to speed on the software swiftly. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - Data Visualization

Applicable Functions

Business Operation

Sales & Marketing

Services

Software Design & Engineering Services

Challenge

SYSTEX Corporation, a leading Taiwan-based IT services provider, was facing challenges due to disparate systems of data collection and analysis that did not 'talk' to each other. Employees were using many different types of data analytics software and business intelligence systems based on work function and operational requirements. This led to inefficiencies and difficulties in standardizing reporting. The company leadership wanted everyone in the company to be able to work with data like a data scientist.

About Customer

Founded in 1997, SYSTEX Corporation is a leading Taiwan-based IT services provider, with over 3,000 employees across Asia Pacific and 55 branch offices in Taiwan, China, Hong Kong and Southeast Asia. In 2014, SYSTEX’s consolidated revenue reached US$530 million. SYSTEX provides professional IT services to over 20,000 enterprise and government clients. The company also has a strong distribution network with over 1,500 channel partners. Known for its solid domain knowledge, the company offers more than 60 world-class hardware and software products.

Solution

SYSTEX became a Tableau re-seller in late 2014 and as employees learned to use the drag-and-drop visual analytics software, interest in using Tableau grew internally. After thorough research and evaluation, the company decided to adopt Tableau across the company as the standard reporting BI tool in December 2014. Workshops were organized to help employees from various departments familiarize with Tableau through hands-on sessions. This approach brought the SYSTEX team to get up to speed on the software swiftly.

Impact #1	Time taken to generate reports have been reduced tremendously from one to two weeks previously to three to four hours currently.
Impact #2	Tableau’s interactive dashboards are 'groundbreaking' for many users as they find themselves benefitting from self-service data analysis.
Impact #3	Tableau has also allowed SYSTEX staff to communicate better with one another across business units and departments rather than relying solely on IT department.

Impact #1

Time taken to generate reports have been reduced tremendously from one to two weeks previously to three to four hours currently.

Impact #2

Tableau’s interactive dashboards are 'groundbreaking' for many users as they find themselves benefitting from self-service data analysis.

Impact #3

Tableau has also allowed SYSTEX staff to communicate better with one another across business units and departments rather than relying solely on IT department.

Benefit #1	Report generation time reduced from weeks to hours

Benefit #1

Report generation time reduced from weeks to hours

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Overview

Introducing Tableau to the Family at SYSTEX Corporation

Operational Impact

Quantitative Benefit