RingCentral Case Studies Interwest Consulting Group Enhances Remote Staff Connectivity with RingCentral

Edit This Case Study Record

	Interwest Consulting Group Enhances Remote Staff Connectivity with RingCentral RingCentral

Interwest Consulting Group Enhances Remote Staff Connectivity with RingCentral

RingCentral

Technology Category	Infrastructure as a Service (IaaS) - Public Cloud
Applicable Industries	Telecommunications Transportation
Use Cases	Construction Management Personnel Tracking & Monitoring
Services	System Integration
Challenge	Interwest Consulting Group, a provider of municipal services to public agencies and small cities, faced significant challenges in maintaining effective communication among its remote staff and offices. The company, with 230 employees across nine locations in California, Colorado, and Nevada, had three primary offices in California, each equipped with different PBX systems. The majority of the employees worked remotely, and any changes or updates to the PBX systems required external technical assistance, making administration and management a daunting task. Additionally, accessing voicemails on these PBX systems was extremely problematic, further complicating the communication process. Read More
About Customer	Interwest Consulting Group, founded in 2002, is a provider of municipal services to public agencies and small cities across the United States. The company offers a range of services including city engineering, construction management, geographic information systems, IT services, transportation planning, building and safety services, and real estate services. With its headquarters in Boulder, Colorado, Interwest has a workforce of 230 employees spread across nine locations in California, Colorado, and Nevada. The majority of these employees work remotely, making effective communication systems crucial for the company's operations. Read More
Solution	Interwest Consulting Group turned to RingCentral, a cloud communications solution, to unify its communication systems. With RingCentral, Interwest now has a cohesive phone system that has significantly improved efficiency in communication among employees and with customers. The call routing feature ensures that customers seeking local assistance receive the help they need promptly. Even though not all of Interwest's offices have an administrative assistant on site, RingCentral Office® allows incoming calls to be routed to any location or person. Furthermore, RingCentral's fax capabilities across all devices enabled Interwest to eliminate all analog fax lines, simplifying the communication process. The user-friendly and intuitive phone system has also eased the burden on the IT staff, allowing them to focus on other projects and tasks. Read More Log in to view content
Contents

Technology Category

Infrastructure as a Service (IaaS) - Public Cloud

Applicable Industries

Telecommunications

Transportation

Use Cases

Construction Management

Personnel Tracking & Monitoring

Services

System Integration

Challenge

Interwest Consulting Group, a provider of municipal services to public agencies and small cities, faced significant challenges in maintaining effective communication among its remote staff and offices. The company, with 230 employees across nine locations in California, Colorado, and Nevada, had three primary offices in California, each equipped with different PBX systems. The majority of the employees worked remotely, and any changes or updates to the PBX systems required external technical assistance, making administration and management a daunting task. Additionally, accessing voicemails on these PBX systems was extremely problematic, further complicating the communication process.

About Customer

Interwest Consulting Group, founded in 2002, is a provider of municipal services to public agencies and small cities across the United States. The company offers a range of services including city engineering, construction management, geographic information systems, IT services, transportation planning, building and safety services, and real estate services. With its headquarters in Boulder, Colorado, Interwest has a workforce of 230 employees spread across nine locations in California, Colorado, and Nevada. The majority of these employees work remotely, making effective communication systems crucial for the company's operations.

Solution

Interwest Consulting Group turned to RingCentral, a cloud communications solution, to unify its communication systems. With RingCentral, Interwest now has a cohesive phone system that has significantly improved efficiency in communication among employees and with customers. The call routing feature ensures that customers seeking local assistance receive the help they need promptly. Even though not all of Interwest's offices have an administrative assistant on site, RingCentral Office® allows incoming calls to be routed to any location or person. Furthermore, RingCentral's fax capabilities across all devices enabled Interwest to eliminate all analog fax lines, simplifying the communication process. The user-friendly and intuitive phone system has also eased the burden on the IT staff, allowing them to focus on other projects and tasks.

Impact #1	The implementation of RingCentral's cloud communication solution has brought about significant operational improvements for Interwest Consulting Group. The unified phone system has streamlined communication among remote employees and between the company and its customers. The call routing feature has enhanced customer service by ensuring that local assistance is promptly provided. The elimination of analog fax lines has simplified the communication process, while also resulting in cost savings. The user-friendly system has reduced the burden on the IT staff, freeing them up to focus on other important projects and tasks. Overall, the solution has made administration and management of the communication systems much easier and more efficient.

Impact #1

The implementation of RingCentral's cloud communication solution has brought about significant operational improvements for Interwest Consulting Group. The unified phone system has streamlined communication among remote employees and between the company and its customers. The call routing feature has enhanced customer service by ensuring that local assistance is promptly provided. The elimination of analog fax lines has simplified the communication process, while also resulting in cost savings. The user-friendly system has reduced the burden on the IT staff, freeing them up to focus on other important projects and tasks. Overall, the solution has made administration and management of the communication systems much easier and more efficient.

Benefit #1	Unified communication system across all nine locations
Benefit #2	Elimination of all analog fax lines, leading to cost savings
Benefit #3	Improved efficiency in call routing, ensuring prompt customer service

Benefit #1

Unified communication system across all nine locations

Benefit #2

Elimination of all analog fax lines, leading to cost savings

Benefit #3

Improved efficiency in call routing, ensuring prompt customer service

Download PDF Version

Overview

Interwest Consulting Group Enhances Remote Staff Connectivity with RingCentral

Operational Impact

Quantitative Benefit