Case Studies Interview with Ray Scarabosio of Jackson Group Property Management

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	Interview with Ray Scarabosio of Jackson Group Property Management

Interview with Ray Scarabosio of Jackson Group Property Management

Technology Category	Functional Applications - Enterprise Resource Planning Systems (ERP) Functional Applications - Remote Monitoring & Control Systems
Applicable Functions	Business Operation Facility Management
Use Cases	Inventory Management Predictive Maintenance Remote Asset Management
Services	Software Design & Engineering Services System Integration
Challenge	Jackson Group Property Management, led by Ray Scarabosio, was facing challenges with their existing property management software, Promas. The company needed a web-based solution to access information and work from anywhere, aiming to improve efficiency and reduce the time spent on mundane tasks. They initially considered Propertyware but found its interface less professional and user-friendly compared to AppFolio. The need for a more integrated solution that didn't require expensive add-ons was also a significant factor in their decision-making process. Read More
About Customer	Jackson Group Property Management is a full-service property management company based in San Francisco and the Peninsula. The company is led by Ray Scarabosio, who has a background in property management through his family's apartment ownership. Ray is a former president of the National Association of Residential Property Managers (NARPM) and was featured in the book '50 Interviews: Successful Property Managers' by Mike Levy. The company manages a diverse portfolio of properties and aims to provide personalized service while being large enough to handle various property types. They use AppFolio Property Manager to streamline their operations and improve efficiency. Read More
Solution	Jackson Group Property Management transitioned to AppFolio Property Manager, a web-based and integrated property management software. The decision was influenced by AppFolio's professional and user-friendly interface, which allowed for faster staff training. The integrated nature of AppFolio meant that the company didn't have to worry about expensive add-ons, ensuring a seamless operation. The software's features, such as work order management, Craigslist posting, and enhanced communication capabilities, significantly improved the company's efficiency. AppFolio's collaborative approach also made Jackson Group feel like a valued partner, contributing to the overall success of the implementation. Read More Log in to view content
Contents

Technology Category

Functional Applications - Enterprise Resource Planning Systems (ERP)

Functional Applications - Remote Monitoring & Control Systems

Applicable Functions

Business Operation

Facility Management

Use Cases

Inventory Management

Predictive Maintenance

Remote Asset Management

Services

Software Design & Engineering Services

System Integration

Challenge

Jackson Group Property Management, led by Ray Scarabosio, was facing challenges with their existing property management software, Promas. The company needed a web-based solution to access information and work from anywhere, aiming to improve efficiency and reduce the time spent on mundane tasks. They initially considered Propertyware but found its interface less professional and user-friendly compared to AppFolio. The need for a more integrated solution that didn't require expensive add-ons was also a significant factor in their decision-making process.

About Customer

Jackson Group Property Management is a full-service property management company based in San Francisco and the Peninsula. The company is led by Ray Scarabosio, who has a background in property management through his family's apartment ownership. Ray is a former president of the National Association of Residential Property Managers (NARPM) and was featured in the book '50 Interviews: Successful Property Managers' by Mike Levy. The company manages a diverse portfolio of properties and aims to provide personalized service while being large enough to handle various property types. They use AppFolio Property Manager to streamline their operations and improve efficiency.

Solution

Jackson Group Property Management transitioned to AppFolio Property Manager, a web-based and integrated property management software. The decision was influenced by AppFolio's professional and user-friendly interface, which allowed for faster staff training. The integrated nature of AppFolio meant that the company didn't have to worry about expensive add-ons, ensuring a seamless operation. The software's features, such as work order management, Craigslist posting, and enhanced communication capabilities, significantly improved the company's efficiency. AppFolio's collaborative approach also made Jackson Group feel like a valued partner, contributing to the overall success of the implementation.

Impact #1	Work order management became more efficient, allowing for green practices and better communication between tenants, owners, and vendors.
Impact #2	Posting vacancies on Craigslist was reduced from 1 hour for 10 vacancies to just 10 minutes, ensuring up-to-date listings on their website.
Impact #3	Communication with tenants improved, with personalized email notifications for maintenance activities, breaking down barriers and saving time.

Impact #1

Work order management became more efficient, allowing for green practices and better communication between tenants, owners, and vendors.

Impact #2

Posting vacancies on Craigslist was reduced from 1 hour for 10 vacancies to just 10 minutes, ensuring up-to-date listings on their website.

Impact #3

Communication with tenants improved, with personalized email notifications for maintenance activities, breaking down barriers and saving time.

Benefit #1	Posting vacancies on Craigslist reduced from 1 hour for 10 vacancies to 10 minutes.
Benefit #2	Signed a new client with 100 units, attributing the decision to AppFolio's features.

Benefit #1

Posting vacancies on Craigslist reduced from 1 hour for 10 vacancies to 10 minutes.

Benefit #2

Signed a new client with 100 units, attributing the decision to AppFolio's features.

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Overview

Interview with Ray Scarabosio of Jackson Group Property Management

Operational Impact

Quantitative Benefit