Case Studies Interview With Bob Crow, First Service Residential Realty In Las Vegas

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	Interview With Bob Crow, First Service Residential Realty In Las Vegas

Interview With Bob Crow, First Service Residential Realty In Las Vegas

Technology Category	Functional Applications - Enterprise Resource Planning Systems (ERP) Functional Applications - Remote Monitoring & Control Systems
Applicable Functions	Business Operation Facility Management
Use Cases	Inventory Management Predictive Maintenance Remote Asset Management
Services	System Integration Training
Challenge	First Service Residential Realty was using Yardi Voyager, a software better suited for multifamily managers, which posed significant challenges. The main issue was the difficulty in gaining quick access to data and providing the right information for property owners. The company needed a scalable solution that could handle thousands of properties, be easier to learn and operate, and offer better data accessibility. They turned to LinkedIn Groups to research and compare different software providers, leveraging the opinions and experiences of property managers across the U.S. Using the Net Promoter Score (NPS) system, they analyzed 4,000 entries from LinkedIn to identify the most recommended software. This extensive and time-consuming process revealed that AppFolio had the highest NPS, leading them to consider it as a top contender. Read More
About Customer	First Service Residential Realty is a division of RMI Management, LLC, a publicly held company with offices in Las Vegas and Reno, NV. The division focuses on managing primarily single-family homes and has a portfolio of 1,500 homes. Over the past few years, the business has grown and evolved, driven by an increasing number of investors purchasing homes and changes in the housing market. The company needed a more efficient and scalable property management software to handle its expanding portfolio and improve data accessibility for property owners. Read More
Solution	After identifying AppFolio as the top contender through LinkedIn Group analysis, First Service Residential Realty validated their choice by speaking with actual users of the software. They found that AppFolio Property Manager was easy to use, requiring minimal training for their 15-member team. The software's quick search functionality, similar to Google, significantly reduced the time spent on routine tasks. Processes like printing tenant ledgers and monthly owner statements became much more efficient, saving considerable time and effort. Additionally, the company started collecting rent online through AppFolio, which reduced labor-intensive tasks associated with handling paper checks. This transition to online rent collection was expected to cut labor by 20-30%, resulting in significant cost savings. Read More Log in to view content
Contents

Technology Category

Functional Applications - Enterprise Resource Planning Systems (ERP)

Functional Applications - Remote Monitoring & Control Systems

Applicable Functions

Business Operation

Facility Management

Use Cases

Inventory Management

Predictive Maintenance

Remote Asset Management

Services

System Integration

Training

Challenge

First Service Residential Realty was using Yardi Voyager, a software better suited for multifamily managers, which posed significant challenges. The main issue was the difficulty in gaining quick access to data and providing the right information for property owners. The company needed a scalable solution that could handle thousands of properties, be easier to learn and operate, and offer better data accessibility. They turned to LinkedIn Groups to research and compare different software providers, leveraging the opinions and experiences of property managers across the U.S. Using the Net Promoter Score (NPS) system, they analyzed 4,000 entries from LinkedIn to identify the most recommended software. This extensive and time-consuming process revealed that AppFolio had the highest NPS, leading them to consider it as a top contender.

About Customer

First Service Residential Realty is a division of RMI Management, LLC, a publicly held company with offices in Las Vegas and Reno, NV. The division focuses on managing primarily single-family homes and has a portfolio of 1,500 homes. Over the past few years, the business has grown and evolved, driven by an increasing number of investors purchasing homes and changes in the housing market. The company needed a more efficient and scalable property management software to handle its expanding portfolio and improve data accessibility for property owners.

Solution

After identifying AppFolio as the top contender through LinkedIn Group analysis, First Service Residential Realty validated their choice by speaking with actual users of the software. They found that AppFolio Property Manager was easy to use, requiring minimal training for their 15-member team. The software's quick search functionality, similar to Google, significantly reduced the time spent on routine tasks. Processes like printing tenant ledgers and monthly owner statements became much more efficient, saving considerable time and effort. Additionally, the company started collecting rent online through AppFolio, which reduced labor-intensive tasks associated with handling paper checks. This transition to online rent collection was expected to cut labor by 20-30%, resulting in significant cost savings.

Impact #1	AppFolio Property Manager is easy to use, requiring minimal training for the team.
Impact #2	The software's quick search functionality reduces time spent on routine tasks.
Impact #3	Processes like printing tenant ledgers and monthly owner statements are more efficient.

Impact #1

AppFolio Property Manager is easy to use, requiring minimal training for the team.

Impact #2

The software's quick search functionality reduces time spent on routine tasks.

Impact #3

Processes like printing tenant ledgers and monthly owner statements are more efficient.

Benefit #1	Saving around 16-20 man-hours each month on monthly owner statements.
Benefit #2	Expecting to cut labor by 20-30% with online rent collection.
Benefit #3	Annual savings of about $10,800 (approximately $900 per month) from reduced labor costs.

Benefit #1

Saving around 16-20 man-hours each month on monthly owner statements.

Benefit #2

Expecting to cut labor by 20-30% with online rent collection.

Benefit #3

Annual savings of about $10,800 (approximately $900 per month) from reduced labor costs.

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Overview

Interview With Bob Crow, First Service Residential Realty In Las Vegas

Operational Impact

Quantitative Benefit