Broadcom Case Studies Internet of Things Cycling Classes

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	Internet of Things Cycling Classes Broadcom

Internet of Things Cycling Classes

Broadcom

Technology Category	Application Infrastructure & Middleware - API Integration & Management Sensors - Environmental Sensors
Applicable Industries	Consumer Goods Healthcare & Hospitals
Applicable Functions	Product Research & Development Sales & Marketing
Use Cases	Real-Time Location System (RTLS)
Services	Software Design & Engineering Services System Integration
Challenge	Peloton, a company that offers high-energy group fitness products, had to completely re-invent fitness equipment to deliver a stellar product. Their Internet-of-Things inspired experience consists of a cutting-edge carbon steel bike with a near-silent belt drive and magnetic resistance flywheel, combined with sensors for a smooth, motivating, fun ride. The bike is equipped with an integrated sweat-resistant console that can link to heart rate monitors and wireless speakers. The console tracks calories burned, cadence, and power output. Peloton also offers live-streaming and on-demand classes with music from some of the best indoor cycling instructors broadcast directly to the Peloton bike. Riders can track progress and motivate friends before, after, or during class with a leaderboard. Additionally, instructors monitor live statistics to help motivate you during the class. To offer the most effective workouts in the world, Peloton must ensure the experience of their IoT bike is fast and flawless. Peloton requires proactive insight into the customer’s experience, making sure not to react to support calls with minimal context. Read More
About Customer	Peloton is a company that offers high-energy group fitness products. They have completely re-invented fitness equipment to deliver a stellar product. Their Internet-of-Things inspired experience consists of a cutting-edge carbon steel bike with a near-silent belt drive and magnetic resistance flywheel, combined with sensors for a smooth, motivating, fun ride. The bike is equipped with an integrated sweat-resistant console that can link to heart rate monitors and wireless speakers. The console tracks calories burned, cadence, and power output. Peloton also offers live-streaming and on-demand classes with music from some of the best indoor cycling instructors broadcast directly to the Peloton bike. Riders can track progress and motivate friends before, after, or during class with a leaderboard. Additionally, instructors monitor live statistics to help motivate you during the class. Read More
Solution	Peloton turned to Apteligent’s mobile app intelligence solution for proactive monitoring and actionable diagnostic information. The team had considered an alternative offering from Twitter but wanted a complete solution for both error and service monitoring - and wanted to ensure user data privacy. Peloton has integrated Apteligent into the onboard console app, as well as directly into OS-level services to monitor hardware-based sensor issues. In addition, Peloton uses Apteligent’s service monitoring to correlate and trend HTTP activity from the Peloton bike to behavior on the server side. In both cases, the team leverages breadcrumbs to retrace the exact steps a Peloton user took that led up to performance issues. This makes it much easier to troubleshoot problems customers are facing. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - API Integration & Management

Sensors - Environmental Sensors

Applicable Industries

Consumer Goods

Healthcare & Hospitals

Applicable Functions

Product Research & Development

Sales & Marketing

Use Cases

Real-Time Location System (RTLS)

Services

Software Design & Engineering Services

System Integration

Challenge

Peloton, a company that offers high-energy group fitness products, had to completely re-invent fitness equipment to deliver a stellar product. Their Internet-of-Things inspired experience consists of a cutting-edge carbon steel bike with a near-silent belt drive and magnetic resistance flywheel, combined with sensors for a smooth, motivating, fun ride. The bike is equipped with an integrated sweat-resistant console that can link to heart rate monitors and wireless speakers. The console tracks calories burned, cadence, and power output. Peloton also offers live-streaming and on-demand classes with music from some of the best indoor cycling instructors broadcast directly to the Peloton bike. Riders can track progress and motivate friends before, after, or during class with a leaderboard. Additionally, instructors monitor live statistics to help motivate you during the class. To offer the most effective workouts in the world, Peloton must ensure the experience of their IoT bike is fast and flawless. Peloton requires proactive insight into the customer’s experience, making sure not to react to support calls with minimal context.

About Customer

Peloton is a company that offers high-energy group fitness products. They have completely re-invented fitness equipment to deliver a stellar product. Their Internet-of-Things inspired experience consists of a cutting-edge carbon steel bike with a near-silent belt drive and magnetic resistance flywheel, combined with sensors for a smooth, motivating, fun ride. The bike is equipped with an integrated sweat-resistant console that can link to heart rate monitors and wireless speakers. The console tracks calories burned, cadence, and power output. Peloton also offers live-streaming and on-demand classes with music from some of the best indoor cycling instructors broadcast directly to the Peloton bike. Riders can track progress and motivate friends before, after, or during class with a leaderboard. Additionally, instructors monitor live statistics to help motivate you during the class.

Solution

Peloton turned to Apteligent’s mobile app intelligence solution for proactive monitoring and actionable diagnostic information. The team had considered an alternative offering from Twitter but wanted a complete solution for both error and service monitoring - and wanted to ensure user data privacy. Peloton has integrated Apteligent into the onboard console app, as well as directly into OS-level services to monitor hardware-based sensor issues. In addition, Peloton uses Apteligent’s service monitoring to correlate and trend HTTP activity from the Peloton bike to behavior on the server side. In both cases, the team leverages breadcrumbs to retrace the exact steps a Peloton user took that led up to performance issues. This makes it much easier to troubleshoot problems customers are facing.

Impact #1	With Apteligent, Peloton has been able to ensure the best possible experience for customers.
Impact #2	In addition to the Peloton bike, the team has released an iPad app that can be used with any stationary bike. This enables users to stream the same boutique classes while exercising on a hotel’s bike while they are traveling.
Impact #3	With ongoing innovation around high performing and dynamic cycling experiences, Peloton is reinventing home fitness.

Impact #1

With Apteligent, Peloton has been able to ensure the best possible experience for customers.

Impact #2

In addition to the Peloton bike, the team has released an iPad app that can be used with any stationary bike. This enables users to stream the same boutique classes while exercising on a hotel’s bike while they are traveling.

Impact #3

With ongoing innovation around high performing and dynamic cycling experiences, Peloton is reinventing home fitness.

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Overview

Internet of Things Cycling Classes

Operational Impact