RingCentral Case Studies IntelliSurvey: Accelerating Survey Development with IoT

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	IntelliSurvey: Accelerating Survey Development with IoT RingCentral

IntelliSurvey: Accelerating Survey Development with IoT

RingCentral

Technology Category	Networks & Connectivity - 5G
Applicable Industries	Equipment & Machinery National Security & Defense
Applicable Functions	Product Research & Development
Use Cases	Personnel Tracking & Monitoring
Services	System Integration Testing & Certification
Challenge	IntelliSurvey, a leading provider of complex online surveys, faced a significant challenge in maintaining efficient communication and collaboration across its globally dispersed workforce. With 75% of its employees located outside its headquarters in Ladera Ranch, CA, the company needed a robust solution to ensure seamless collaboration and responsiveness to its clients. The speed of survey development was a key business differentiator for IntelliSurvey, and the company needed to maintain this edge despite the geographical spread of its workforce. The company's previous on-premises phone system was not sufficient to meet these needs, and a more advanced, integrated solution was required. Read More
About Customer	IntelliSurvey is a premier resource for complex online surveys. Founded in 2001 and headquartered in Ladera Ranch, CA, the company employs 95 people across various locations in the US, Europe, and Asia Pacific. IntelliSurvey's industry-leading survey software, backed by expert project managers, captures critical market data that enables better business decisions. The company serves a diverse client base, including global Fortune 500 companies, and prides itself on delivering 50% faster programming turnaround compared to its competitors. Read More
Solution	IntelliSurvey adopted a cloud communications and collaboration solution based on RingCentral Global Office™, RingCentral Meetings™, and RingCentral Glip®. This solution replaced the company's old hard phones with softphones that were fully integrated with users’ Google G Suite applications. The RingCentral Mobile® app ensured that employees who travel never miss a call. RingCentral Meetings provided a platform for conducting daily stand-up meetings. However, the most significant impact came from RingCentral Glip®, an all-in-one team messaging hub that reduced email clutter and featured file sharing, screen sharing, search, calendaring, and integrated task management tools. Glip was adopted company-wide after passing an IT test and was integrated with Google Drive and Atlassian products for secure document sharing. Read More Log in to view content
Contents

Technology Category

Networks & Connectivity - 5G

Applicable Industries

Equipment & Machinery

National Security & Defense

Applicable Functions

Product Research & Development

Use Cases

Personnel Tracking & Monitoring

Services

System Integration

Testing & Certification

Challenge

IntelliSurvey, a leading provider of complex online surveys, faced a significant challenge in maintaining efficient communication and collaboration across its globally dispersed workforce. With 75% of its employees located outside its headquarters in Ladera Ranch, CA, the company needed a robust solution to ensure seamless collaboration and responsiveness to its clients. The speed of survey development was a key business differentiator for IntelliSurvey, and the company needed to maintain this edge despite the geographical spread of its workforce. The company's previous on-premises phone system was not sufficient to meet these needs, and a more advanced, integrated solution was required.

About Customer

IntelliSurvey is a premier resource for complex online surveys. Founded in 2001 and headquartered in Ladera Ranch, CA, the company employs 95 people across various locations in the US, Europe, and Asia Pacific. IntelliSurvey's industry-leading survey software, backed by expert project managers, captures critical market data that enables better business decisions. The company serves a diverse client base, including global Fortune 500 companies, and prides itself on delivering 50% faster programming turnaround compared to its competitors.

Solution

IntelliSurvey adopted a cloud communications and collaboration solution based on RingCentral Global Office™, RingCentral Meetings™, and RingCentral Glip®. This solution replaced the company's old hard phones with softphones that were fully integrated with users’ Google G Suite applications. The RingCentral Mobile® app ensured that employees who travel never miss a call. RingCentral Meetings provided a platform for conducting daily stand-up meetings. However, the most significant impact came from RingCentral Glip®, an all-in-one team messaging hub that reduced email clutter and featured file sharing, screen sharing, search, calendaring, and integrated task management tools. Glip was adopted company-wide after passing an IT test and was integrated with Google Drive and Atlassian products for secure document sharing.

Impact #1	The adoption of RingCentral's suite of tools, particularly Glip, has significantly improved IntelliSurvey's operational efficiency. The company has seen a 30% increase in productivity, which is a testament to the effectiveness of the new system. The ability to conduct daily stand-up meetings via RingCentral Meetings has enhanced team coordination and communication. The integration of softphones with Google G Suite applications has made it easier for employees to stay connected, especially those who travel frequently. The secure document sharing feature has also streamlined the process of collaboration and information exchange. Overall, the new system has enabled IntelliSurvey to maintain its competitive edge in survey development speed despite the geographical spread of its workforce.

Impact #1

The adoption of RingCentral's suite of tools, particularly Glip, has significantly improved IntelliSurvey's operational efficiency. The company has seen a 30% increase in productivity, which is a testament to the effectiveness of the new system. The ability to conduct daily stand-up meetings via RingCentral Meetings has enhanced team coordination and communication. The integration of softphones with Google G Suite applications has made it easier for employees to stay connected, especially those who travel frequently. The secure document sharing feature has also streamlined the process of collaboration and information exchange. Overall, the new system has enabled IntelliSurvey to maintain its competitive edge in survey development speed despite the geographical spread of its workforce.

Benefit #1	30% increase in productivity due to the use of Glip
Benefit #2	50% faster programming turnaround compared to competitors
Benefit #3	Company-wide adoption of Glip for communication and collaboration

Benefit #1

30% increase in productivity due to the use of Glip

Benefit #2

50% faster programming turnaround compared to competitors

Benefit #3

Company-wide adoption of Glip for communication and collaboration

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Overview

IntelliSurvey: Accelerating Survey Development with IoT

Operational Impact

Quantitative Benefit