Intelligentsia Coffee's Rapid Ecommerce Growth Powered by iPaaS ‘Hub’ Strategy

Intelligentsia Coffee, a renowned American coffee roasting company, was facing a significant challenge in managing its rapidly expanding eCommerce business. The company was using an outdated process to keep track of eCommerce sales orders, which involved the manual transfer of order batches from one application to another. On average, they were manually processing 200-400 daily transactions. However, with the addition of Magento, Amazon, and Shopify, the business was experiencing a boom in sales orders from all of their eCommerce platforms. The lack of automation meant that order information had to be downloaded, manually processed, and confirmed before being uploaded to the accounting system. This process was not only time-consuming but also prone to errors and delays. The company was looking at thousands of transactions a day, including retail transactions and other financial information such as employee files and payroll files. The manual process was a significant hindrance to the company's growth.

Intelligentsia Coffee is an iconic American coffee roasting company and retailer based in Chicago. Founded by Doug Zell and Emily Mange in 1995, the company is a key player in the third wave coffee movement. Intelligentsia Coffee offers Direct Trade coffee varieties through their website and over a dozen coffee bars in six cities across the United States. A few years ago, the company was manually processing 200-400 daily transactions. However, with the addition of Magento, Amazon, and Shopify to their eCommerce platforms, the company experienced a significant increase in sales orders.