BizTalk360 Case Studies Integration.team's Transformation from Reactive to Proactive Monitoring with BizTalk360

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	Integration.team's Transformation from Reactive to Proactive Monitoring with BizTalk360 BizTalk360

Integration.team's Transformation from Reactive to Proactive Monitoring with BizTalk360

BizTalk360

Technology Category	Infrastructure as a Service (IaaS) - Cloud Computing Sensors - Temperature Sensors
Applicable Industries	Automotive Equipment & Machinery
Applicable Functions	Maintenance
Use Cases	Behavior & Emotion Tracking Leakage & Flood Monitoring
Services	Cloud Planning, Design & Implementation Services System Integration
Challenge	Integration.team, a Belgium-based Integration Services vendor, faced significant challenges in monitoring their customers' BizTalk server environments. The company noticed that many of their customers either had no monitoring solutions in place or were using System Center Operations Manager (SCOM), which was difficult to configure according to specific customer needs. Additionally, there was a lack of visibility into the BizTalk server environments, which were often viewed as a 'black box' with limited information available. This resulted in a reactive maintenance approach, where issues were only addressed after they occurred, leading to increased support calls and inefficient operations. Read More
About Customer	Integration.team is a vendor of Integration Services that leverages Microsoft Integration and cloud technologies to help organizations deliver open and sustainable solutions, reduce time to market, gain insight, and connect various devices across silos on-premise and in the cloud. With over 15 years of experience in systems like EDI, AS400, mainframe, SAP, DB2, and a team of 20 experienced Microsoft certified consultants, Integration.team offers consultancy services for BizTalk server environments to its customers. The company is headquartered in Belgium and is committed to helping its customers manage their BizTalk server environments effectively. Read More
Solution	Integration.team turned to BizTalk360, a comprehensive monitoring tool for BizTalk Server Environment, to address these challenges. The company has been a long-time partner of BizTalk360 and has extensively used the tool in their customer environments. BizTalk360 was chosen over other products due to its ease of use and value addition in managing and monitoring BizTalk server environments. Integration.team utilized the Operations Dashboard capability of BizTalk360 for technical monitoring and implemented BAM Flows for functional monitoring. The Advanced BAM Portal capability in BizTalk360 provided business users with an end-to-end view of the BAM Views and Activities. The Auto Healing feature of BizTalk360 transformed the company's approach from reactive to proactive monitoring, significantly reducing the number of support calls. The Export/Import capability of BizTalk360 also saved time by allowing the company to export alarm configurations from one customer environment and import them into another. Read More Log in to view content
Contents

Technology Category

Infrastructure as a Service (IaaS) - Cloud Computing

Sensors - Temperature Sensors

Applicable Industries

Automotive

Equipment & Machinery

Applicable Functions

Maintenance

Use Cases

Behavior & Emotion Tracking

Leakage & Flood Monitoring

Services

Cloud Planning, Design & Implementation Services

System Integration

Challenge

Integration.team, a Belgium-based Integration Services vendor, faced significant challenges in monitoring their customers' BizTalk server environments. The company noticed that many of their customers either had no monitoring solutions in place or were using System Center Operations Manager (SCOM), which was difficult to configure according to specific customer needs. Additionally, there was a lack of visibility into the BizTalk server environments, which were often viewed as a 'black box' with limited information available. This resulted in a reactive maintenance approach, where issues were only addressed after they occurred, leading to increased support calls and inefficient operations.

About Customer

Integration.team is a vendor of Integration Services that leverages Microsoft Integration and cloud technologies to help organizations deliver open and sustainable solutions, reduce time to market, gain insight, and connect various devices across silos on-premise and in the cloud. With over 15 years of experience in systems like EDI, AS400, mainframe, SAP, DB2, and a team of 20 experienced Microsoft certified consultants, Integration.team offers consultancy services for BizTalk server environments to its customers. The company is headquartered in Belgium and is committed to helping its customers manage their BizTalk server environments effectively.

Solution

Integration.team turned to BizTalk360, a comprehensive monitoring tool for BizTalk Server Environment, to address these challenges. The company has been a long-time partner of BizTalk360 and has extensively used the tool in their customer environments. BizTalk360 was chosen over other products due to its ease of use and value addition in managing and monitoring BizTalk server environments. Integration.team utilized the Operations Dashboard capability of BizTalk360 for technical monitoring and implemented BAM Flows for functional monitoring. The Advanced BAM Portal capability in BizTalk360 provided business users with an end-to-end view of the BAM Views and Activities. The Auto Healing feature of BizTalk360 transformed the company's approach from reactive to proactive monitoring, significantly reducing the number of support calls. The Export/Import capability of BizTalk360 also saved time by allowing the company to export alarm configurations from one customer environment and import them into another.

Impact #1	The implementation of BizTalk360 has revolutionized the way Integration.team manages and monitors their customers' BizTalk server environments. The tool has not only simplified the monitoring process but also provided valuable insights into the BizTalk server environments, which were previously viewed as a 'black box'. The shift from reactive to proactive monitoring has enhanced the efficiency of operations and reduced the number of support calls, leading to improved customer satisfaction. The Auto Healing feature has been particularly impactful, with Bart Scheurweghs of Integration.team describing it as a 'game changer' for BizTalk Server monitoring. Furthermore, the Export/Import capability has streamlined the process of setting up alarms in different customer environments, saving valuable time and resources.

Impact #1

The implementation of BizTalk360 has revolutionized the way Integration.team manages and monitors their customers' BizTalk server environments. The tool has not only simplified the monitoring process but also provided valuable insights into the BizTalk server environments, which were previously viewed as a 'black box'. The shift from reactive to proactive monitoring has enhanced the efficiency of operations and reduced the number of support calls, leading to improved customer satisfaction. The Auto Healing feature has been particularly impactful, with Bart Scheurweghs of Integration.team describing it as a 'game changer' for BizTalk Server monitoring. Furthermore, the Export/Import capability has streamlined the process of setting up alarms in different customer environments, saving valuable time and resources.

Benefit #1	Significant reduction in the number of support calls due to proactive monitoring with BizTalk360's Auto Healing feature
Benefit #2	Time saved by using BizTalk360's Export/Import capability to transfer alarm configurations between customer environments

Benefit #1

Significant reduction in the number of support calls due to proactive monitoring with BizTalk360's Auto Healing feature

Benefit #2

Time saved by using BizTalk360's Export/Import capability to transfer alarm configurations between customer environments

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Overview

Integration.team's Transformation from Reactive to Proactive Monitoring with BizTalk360

Operational Impact

Quantitative Benefit