Integration Coming into Fashion

The luxury fashion company was facing several challenges. The growing customer demand for an omni-channel purchasing experience was not being met by the company's legacy IT systems. These outdated systems were unable to support the company's corporate goals and were leading to operational inefficiencies and high costs. The company also needed to unify its global inventory management solutions. Furthermore, the company was growing through acquisitions, which necessitated a system integration solution. The lack of a standardized application-to-application integration practice was causing transaction duplications, complicated processes for new partner onboarding, and costly, custom, point-to-point solutions. Different application release and governance cycles, and regular synchronization issues between the three ERP and warehouse systems, meant management was laborious and costly. It also made accurately assessing stock levels or cash flow impossible.

The customer is a globally recognized luxury fashion company that produces a full range of clothing and accessories under multiple brands. The company operates flagship retail stores and in-store boutiques in the most prestigious cities in the world, as well as country-specific e-commerce sites. Its employees generate billions in revenue annually. The company has a bold vision to become the world’s preeminent source for fashion and deliver a shopping experience without equal. To achieve this, the company plans to acquire other luxury fashion brands and leverage them across its worldwide distribution network.