Integrating Risk and Incident Management

Winona Health, a community-owned healthcare provider, was facing a challenge in managing over 3,000 incidents related to patient and visitor safety each year. The existing incident management software was not capable of integrating with the board-mandated Enterprise Risk Management (ERM) program. The separation of the incident management program from ERM was reducing the value of the program as incidents were manifestations of risk. The organization needed to track their risk mitigation activities back to their effort on hospital incidents to understand which controls were most effective and where to provide additional resources. The implementation of a new system presented logistical challenges as well. The client had just 45 days between signing their agreement with LogicManager and the end of their contract with the previous incident management solution. Any downtime in employees being able to report patient safety incidents would cause huge regulatory and liability concerns.

Winona Health is an independent, community-owned healthcare provider that is focused on providing high quality, low cost healthcare to its community. The organization leverages technology, including the use of integrated electronic medical records, to deliver its services. Winona Health has been named repeatedly to Health Network's list of 'Most Wired' hospitals. The organization has between 1,000 to 5,000 employees and operates as a nonprofit in the hospitals and healthcare industry. Winona Health has received several accreditations and awards, including the HIMSS Stage 7 and Stage 6 recognitions, and the Performance Excellence Network (PEN) Award.