With the Credit Cloud solution’s help, Micro Focus saved manual effort and time while improving their operations significantly. Using the Credit Cloud solution, they were able to get: Easy customer credit validation based on the data available for both new and existing customers. Complete credit risk-analysis in real-time through API integration between order booking and credit stage. Ability to manage complex customer hierarchies proactively through CRM and D&B integration. Cascaded credit limit for proportional distribution among parent-child companies. The Credit Cloud solution brought visibility in the form of dashboards that they could use to track employee productivity and prioritize which customers were at credit risk. It also allowed execs to supervise their teams and ensured ownership. A primary benefit to using the solution was predictive payment analysis which went through the customer’s payment behavior and assessed whether they were creditworthy or not. The Solution - Credit Cloud To overcome their challenges, Micro Focus required a solution that would help them organize. Micro Focus used HighRadius’ solution to help combat these problems and bring efficiency and productivity to the workspace. Elimination of Manual Work with Automated Extraction of Credit Data: The solution was able to automate a large section of the analysts’ role and reduce manual effort by aggregating data. The solution could automatically pull data regarding customers and analyze it for credit risk. Increased Visibility with Consolidated Dashboards: The solution provided increased visibility into their processes. It was able to show all data related to a customer on a single system, which allowed analysts to find information easily. It also provided a complete view of what was required to be done when. Seamless Integration: The solution could easily integrate with existing systems and was able to provide functionality quickly. Assigned Work Lists and Reviews with Real-Time Credit Risk Monitoring: The solution was to proactively assign work lists for analysts and pull up data that needed to be reviewed with a click. It also helped in analyzing payment trends to classify and set credit limits for customers could have visibility into KPIs and easily track team productivity.
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