Software AG Case Studies Insurer Increases Agility with an Optimized Enterprise Architecture

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	Insurer Increases Agility with an Optimized Enterprise Architecture Software AG

Insurer Increases Agility with an Optimized Enterprise Architecture

Software AG

Technology Category	Application Infrastructure & Middleware - API Integration & Management
Applicable Functions	Business Operation
Use Cases	Infrastructure Inspection
Services	System Integration
Challenge	Santam, South Africa’s leading short-term insurer, was facing challenges with its IT changes which were difficult and expensive. The company was using Microsoft® Word templates, fragmented tools and different methodologies which led to frustration among employees. The company needed an Enterprise Architecture (EA) with a repository-based product to support its drive to optimize the organization. The aim was to develop an integrated environment that’s more agile and supports the business strategy. Read More
About Customer	Santam is South Africa’s leading short-term insurer with assets of more than R17 billion. The company has a nationwide, world-class contact center infrastructure, a thriving intermediary network and more than 650,000 policy holders. Santam also holds business interests in Zimbabwe, Malawi, Uganda, Tanzania and Zambia as well as strategic investments in various companies within the insurance industry, including the subsidiary Santam Namibia Ltd. Read More
Solution	Santam turned to ARIS to develop an Enterprise Architecture (EA) using a central, robust repository to align business and IT. An EA/SDLC methodology was based on TOGAF® model-driven design concepts and standard ARIS model types. Re-usable building blocks were underpinned by a common metamodel. The enterprise has shifted from redundant paper specifications to rich model-generated content. All deliverables were based on ARIS model types, objects and attributes, which were stored in the central repository. The repository enables Santam to create a uniform inventory of systems and technologies and also reduce the complexity of its IT environment. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - API Integration & Management

Applicable Functions

Business Operation

Use Cases

Infrastructure Inspection

Services

System Integration

Challenge

Santam, South Africa’s leading short-term insurer, was facing challenges with its IT changes which were difficult and expensive. The company was using Microsoft® Word templates, fragmented tools and different methodologies which led to frustration among employees. The company needed an Enterprise Architecture (EA) with a repository-based product to support its drive to optimize the organization. The aim was to develop an integrated environment that’s more agile and supports the business strategy.

About Customer

Santam is South Africa’s leading short-term insurer with assets of more than R17 billion. The company has a nationwide, world-class contact center infrastructure, a thriving intermediary network and more than 650,000 policy holders. Santam also holds business interests in Zimbabwe, Malawi, Uganda, Tanzania and Zambia as well as strategic investments in various companies within the insurance industry, including the subsidiary Santam Namibia Ltd.

Solution

Santam turned to ARIS to develop an Enterprise Architecture (EA) using a central, robust repository to align business and IT. An EA/SDLC methodology was based on TOGAF® model-driven design concepts and standard ARIS model types. Re-usable building blocks were underpinned by a common metamodel. The enterprise has shifted from redundant paper specifications to rich model-generated content. All deliverables were based on ARIS model types, objects and attributes, which were stored in the central repository. The repository enables Santam to create a uniform inventory of systems and technologies and also reduce the complexity of its IT environment.

Impact #1	Improved productivity due to a standardized approach
Impact #2	Fast return on investment—it costs only 2.5 percent more a year to have a repository-based EA
Impact #3	Improved collaboration and more satisfied employees

Impact #1

Improved productivity due to a standardized approach

Impact #2

Fast return on investment—it costs only 2.5 percent more a year to have a repository-based EA

Impact #3

Improved collaboration and more satisfied employees

Benefit #1	Costs only 2.5 percent more a year to have a repository-based EA

Benefit #1

Costs only 2.5 percent more a year to have a repository-based EA

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Overview

Insurer Increases Agility with an Optimized Enterprise Architecture

Operational Impact

Quantitative Benefit