RingCentral Case Studies Insureon's Transformation with RingCentral Cloud Communications Solution

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	Insureon's Transformation with RingCentral Cloud Communications Solution RingCentral

Insureon's Transformation with RingCentral Cloud Communications Solution

RingCentral

Technology Category	Robots - Wheeled Robots
Applicable Industries	Retail Telecommunications
Applicable Functions	Maintenance Quality Assurance
Use Cases	Personnel Tracking & Monitoring Usage-Based Insurance
Services	System Integration Testing & Certification
Challenge	Insureon, a leading online provider of insurance for small businesses, was facing significant challenges with its on-premise PBX system. The system was unreliable, with frequent outages due to the infrastructure's inability to handle the inbound call traffic. The call quality was poor and the setup process was complicated. The company's IT staff found it difficult to maintain and upkeep the system. Additionally, some field agents were using a separate phone system, which made it difficult to track productivity metrics. The company needed a solution that was reliable, easy to set up and maintain, and could handle the high volume of inbound calls. Read More
About Customer	Insureon is the nation's leading online provider of insurance for small businesses. The company provides coverage for more than 100,000 small businesses and supports top-five banks, brokerages, and insurance companies in serving their small commercial businesses. Insureon places more than $200 million in premium annually. Founded in 1997, the company has 200 employees across three offices in Chicago, Dallas, and Denver. Insureon serves retail clients directly and is committed to providing reliable and efficient services. Read More
Solution	Insureon decided to switch to the RingCentral cloud communications solution. This cloud-based solution offered simplicity in maintenance and upkeep, which was a significant improvement over the previous on-premise PBX system. The RingCentral mobile app provided employees with increased flexibility in business communication, allowing them to maintain their business identities even when they were away from their desks. The app also enabled employees to access the company directory and send business SMS messages. Furthermore, having all employees on one unified communications system proved extremely beneficial. Management could track call logging and enable call recording across the board for quality assurance control. From an IT perspective, the staff experienced fewer issues with call quality and found RingCentral’s support staff very helpful. Read More Log in to view content
Contents

Technology Category

Robots - Wheeled Robots

Applicable Industries

Retail

Telecommunications

Applicable Functions

Maintenance

Quality Assurance

Use Cases

Personnel Tracking & Monitoring

Usage-Based Insurance

Services

System Integration

Testing & Certification

Challenge

Insureon, a leading online provider of insurance for small businesses, was facing significant challenges with its on-premise PBX system. The system was unreliable, with frequent outages due to the infrastructure's inability to handle the inbound call traffic. The call quality was poor and the setup process was complicated. The company's IT staff found it difficult to maintain and upkeep the system. Additionally, some field agents were using a separate phone system, which made it difficult to track productivity metrics. The company needed a solution that was reliable, easy to set up and maintain, and could handle the high volume of inbound calls.

About Customer

Insureon is the nation's leading online provider of insurance for small businesses. The company provides coverage for more than 100,000 small businesses and supports top-five banks, brokerages, and insurance companies in serving their small commercial businesses. Insureon places more than $200 million in premium annually. Founded in 1997, the company has 200 employees across three offices in Chicago, Dallas, and Denver. Insureon serves retail clients directly and is committed to providing reliable and efficient services.

Solution

Insureon decided to switch to the RingCentral cloud communications solution. This cloud-based solution offered simplicity in maintenance and upkeep, which was a significant improvement over the previous on-premise PBX system. The RingCentral mobile app provided employees with increased flexibility in business communication, allowing them to maintain their business identities even when they were away from their desks. The app also enabled employees to access the company directory and send business SMS messages. Furthermore, having all employees on one unified communications system proved extremely beneficial. Management could track call logging and enable call recording across the board for quality assurance control. From an IT perspective, the staff experienced fewer issues with call quality and found RingCentral’s support staff very helpful.

Impact #1	The switch to RingCentral cloud communications solution has significantly improved Insureon's business operations. The company now enjoys a reliable communication system with high-quality calls. The ease of setup and maintenance has reduced the burden on the IT staff. The increased mobility provided by the RingCentral mobile app has allowed employees to maintain their business identities even when away from their desks, enhancing their productivity. The unified communications system has enabled management to track productivity metrics more effectively. The company has also benefited from the quality assurance control enabled by call recording. Overall, the switch to RingCentral has enhanced efficiency and productivity at Insureon.

Impact #1

The switch to RingCentral cloud communications solution has significantly improved Insureon's business operations. The company now enjoys a reliable communication system with high-quality calls. The ease of setup and maintenance has reduced the burden on the IT staff. The increased mobility provided by the RingCentral mobile app has allowed employees to maintain their business identities even when away from their desks, enhancing their productivity. The unified communications system has enabled management to track productivity metrics more effectively. The company has also benefited from the quality assurance control enabled by call recording. Overall, the switch to RingCentral has enhanced efficiency and productivity at Insureon.

Benefit #1	Insureon provides coverage for more than 100,000 small businesses
Benefit #2	The company places more than $200 million in premium annually
Benefit #3	Insureon has 200 employees across three offices

Benefit #1

Insureon provides coverage for more than 100,000 small businesses

Benefit #2

The company places more than $200 million in premium annually

Benefit #3

Insureon has 200 employees across three offices

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Overview

Insureon's Transformation with RingCentral Cloud Communications Solution

Operational Impact

Quantitative Benefit