NETSCOUT Case Studies Institutional Investment Bank Assures Customer Experience with Online Banking Services

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	Institutional Investment Bank Assures Customer Experience with Online Banking Services NETSCOUT

Institutional Investment Bank Assures Customer Experience with Online Banking Services

NETSCOUT

Technology Category	Analytics & Modeling - Real Time Analytics Application Infrastructure & Middleware - API Integration & Management
Applicable Industries	Finance & Insurance
Applicable Functions	Business Operation
Use Cases	Predictive Maintenance Service Parts Management
Services	Software Design & Engineering Services System Integration
Challenge	The institutional investment bank, based in the U.S., faced the considerable challenge of achieving service assurance for more than 150 customer-facing applications. These investment banking application services were supported by multiple data centers, which compounded the challenge. Disruptions to supporting services included DNS look-up delays, Active Directory or Lightweight Directory Access Protocol (LDAP) configuration issues, and Dynamic Host Configuration Protocol (DHCP) delays. These disruptions risked impacting customer investment transactions, which could potentially harm the bank's reputation and customer satisfaction. Read More
About Customer	The customer is a U.S.-based, international institutional investment bank that has been serving customers for over a hundred years. Today, the bank operates in more than a couple dozen countries and has operations in 100 global locations. Thousands of the bank’s employees service a portfolio of over several billion dollars in assets under management. The bank has survived and thrived in the competitive financial industry through digital transformation in delivering superior services to clients. Read More
Solution	The bank turned to NETSCOUT for service assurance of their Internet of Things (IoT) innovations and network reliability. A combination of the nGeniusONE Service Assurance platform and InfiniStreamNG appliances were chosen to proactively collect, organize and analyze wire traffic to provide rich information about the performance of web-based services. In addition to these solutions, nGenius Packet Flow Switches were deployed to feed network traffic to the InfiniStream appliances, giving IT the ability to continuously monitor the applications to ensure availability and performance. NETSCOUT’s solution was deployed across the bank’s multiple data centers, enabling IT to take full advantage of the patented Adaptive Service Intelligence (ASI) technology. ASI capabilities are based within NETSCOUT service monitors and real-time dashboards, which allow IT to streamline the troubleshooting process and provide support across hundreds of applications simultaneously. Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Real Time Analytics

Application Infrastructure & Middleware - API Integration & Management

Applicable Industries

Finance & Insurance

Applicable Functions

Business Operation

Use Cases

Predictive Maintenance

Service Parts Management

Services

Software Design & Engineering Services

System Integration

Challenge

The institutional investment bank, based in the U.S., faced the considerable challenge of achieving service assurance for more than 150 customer-facing applications. These investment banking application services were supported by multiple data centers, which compounded the challenge. Disruptions to supporting services included DNS look-up delays, Active Directory or Lightweight Directory Access Protocol (LDAP) configuration issues, and Dynamic Host Configuration Protocol (DHCP) delays. These disruptions risked impacting customer investment transactions, which could potentially harm the bank's reputation and customer satisfaction.

About Customer

The customer is a U.S.-based, international institutional investment bank that has been serving customers for over a hundred years. Today, the bank operates in more than a couple dozen countries and has operations in 100 global locations. Thousands of the bank’s employees service a portfolio of over several billion dollars in assets under management. The bank has survived and thrived in the competitive financial industry through digital transformation in delivering superior services to clients.

Solution

The bank turned to NETSCOUT for service assurance of their Internet of Things (IoT) innovations and network reliability. A combination of the nGeniusONE Service Assurance platform and InfiniStreamNG appliances were chosen to proactively collect, organize and analyze wire traffic to provide rich information about the performance of web-based services. In addition to these solutions, nGenius Packet Flow Switches were deployed to feed network traffic to the InfiniStream appliances, giving IT the ability to continuously monitor the applications to ensure availability and performance. NETSCOUT’s solution was deployed across the bank’s multiple data centers, enabling IT to take full advantage of the patented Adaptive Service Intelligence (ASI) technology. ASI capabilities are based within NETSCOUT service monitors and real-time dashboards, which allow IT to streamline the troubleshooting process and provide support across hundreds of applications simultaneously.

Impact #1	The IT team is now able to effectively monitor and proactively diagnose issues within its online web-services for clients.
Impact #2	IT has gained the ability to see the full path of these services, including the enabling services such as DNS, HTTP, and Active directory, reducing the Mean-time-to-Repair (MTTR), in order to quickly resolve problems.
Impact #3	The bank can ensure online investment applications are always-on and available, providing the highest quality client experience and protecting the organization’s stellar customer-focused reputation.

Impact #1

The IT team is now able to effectively monitor and proactively diagnose issues within its online web-services for clients.

Impact #2

IT has gained the ability to see the full path of these services, including the enabling services such as DNS, HTTP, and Active directory, reducing the Mean-time-to-Repair (MTTR), in order to quickly resolve problems.

Impact #3

The bank can ensure online investment applications are always-on and available, providing the highest quality client experience and protecting the organization’s stellar customer-focused reputation.

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Overview

Institutional Investment Bank Assures Customer Experience with Online Banking Services

Operational Impact