IBM Case Studies Inspiring employees to innovate and excel with actionable insights into engagement

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	Inspiring employees to innovate and excel with actionable insights into engagement IBM

Inspiring employees to innovate and excel with actionable insights into engagement

IBM

Technology Category	Analytics & Modeling - Real Time Analytics
Applicable Industries	Education
Applicable Functions	Human Resources
Services	Data Science Services
Challenge	As the City & Guilds Group grew, its senior leadership team wanted to understand how each part of the business aligned with its core values, as well as each employee’s engagement with their roles and responsibilities. One of their highest strategic priorities has been delivering a quality customer experience. They believe that engaged employees are more likely to be productive, and to make positive contributions to their learning products and services. Delighting their customers generates more surplus to reinvest in their purpose. For that reason, they wanted to discover the levels of employee engagement in each part of the business. Read More
About Customer	Founded in 1878 and headquartered in London, England, the City & Guilds Group is a leading skills development organization. Employing more than 1,200 people, the group provides services to training providers, employers, and trainees across a variety of sectors to meet the needs of today’s workplace. For more than a century, City & Guilds Group has helped people and organizations around the world to obtain the skills they need to achieve personal and economic growth. To support this goal, the group has made a number of acquisitions in recent years, including Kineo—a provider of e-learning platforms—and The Oxford Group, which provides management and leadership training and development and executive coaching. Read More
Solution	After evaluating proposals from a number of vendors, City & Guilds Group selected IBM to deliver a fresh employee engagement survey, supported by IBM® Kenexa® Survey Enterprise. As a first step, IBM performed in-depth stakeholder interviews with the group’s senior management team, and captured the key business drivers for the initial employee engagement survey. Throughout the process, the City & Guilds Group worked with IBM to determine the optimal questions, set benchmarks and design the presentations and reports for the ultimate analysis of the results. Working with IBM, City & Guilds Group successfully launched the new engagement survey. The survey includes a total of 57 items, inviting both quantitative and qualitative feedback from employees across the group. By delivering the results to senior managers via online analytics dashboards, City & Guilds Group can help its leadership to create action plans to drive greater engagement, lift performance and encourage innovation. Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Real Time Analytics

Applicable Industries

Education

Applicable Functions

Human Resources

Services

Data Science Services

Challenge

As the City & Guilds Group grew, its senior leadership team wanted to understand how each part of the business aligned with its core values, as well as each employee’s engagement with their roles and responsibilities. One of their highest strategic priorities has been delivering a quality customer experience. They believe that engaged employees are more likely to be productive, and to make positive contributions to their learning products and services. Delighting their customers generates more surplus to reinvest in their purpose. For that reason, they wanted to discover the levels of employee engagement in each part of the business.

About Customer

Founded in 1878 and headquartered in London, England, the City & Guilds Group is a leading skills development organization. Employing more than 1,200 people, the group provides services to training providers, employers, and trainees across a variety of sectors to meet the needs of today’s workplace. For more than a century, City & Guilds Group has helped people and organizations around the world to obtain the skills they need to achieve personal and economic growth. To support this goal, the group has made a number of acquisitions in recent years, including Kineo—a provider of e-learning platforms—and The Oxford Group, which provides management and leadership training and development and executive coaching.

Solution

After evaluating proposals from a number of vendors, City & Guilds Group selected IBM to deliver a fresh employee engagement survey, supported by IBM® Kenexa® Survey Enterprise. As a first step, IBM performed in-depth stakeholder interviews with the group’s senior management team, and captured the key business drivers for the initial employee engagement survey. Throughout the process, the City & Guilds Group worked with IBM to determine the optimal questions, set benchmarks and design the presentations and reports for the ultimate analysis of the results. Working with IBM, City & Guilds Group successfully launched the new engagement survey. The survey includes a total of 57 items, inviting both quantitative and qualitative feedback from employees across the group. By delivering the results to senior managers via online analytics dashboards, City & Guilds Group can help its leadership to create action plans to drive greater engagement, lift performance and encourage innovation.

Impact #1	With IBM Kenexa solutions driving its new employee engagement survey, City & Guilds Group is achieving its goal of creating more inclusive, engaging and inspiring working environments for its employees.
Impact #2	The results of the first survey were extremely positive, and they performed well against their benchmark for engagement.
Impact #3	By digging deeper into their data, they were able to identify items on the survey that correlated with overall engagement scores, and they discovered that career development was an extremely significant factor.

Impact #1

With IBM Kenexa solutions driving its new employee engagement survey, City & Guilds Group is achieving its goal of creating more inclusive, engaging and inspiring working environments for its employees.

Impact #2

The results of the first survey were extremely positive, and they performed well against their benchmark for engagement.

Impact #3

By digging deeper into their data, they were able to identify items on the survey that correlated with overall engagement scores, and they discovered that career development was an extremely significant factor.

Benefit #1	10% increase in employee engagement across City & Guilds Group
Benefit #2	21% increase in belief that action is taken as a result of the survey
Benefit #3	8% boost in career development satisfaction

Benefit #1

10% increase in employee engagement across City & Guilds Group

Benefit #2

21% increase in belief that action is taken as a result of the survey

Benefit #3

8% boost in career development satisfaction

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Overview

Inspiring employees to innovate and excel with actionable insights into engagement

Operational Impact

Quantitative Benefit