Case Studies
Inspired Property Management: Rapid Business Growth
Overview
Functional Applications - Enterprise Resource Planning Systems (ERP) Functional Applications - Remote Monitoring & Control Systems | |
Business Operation Facility Management | |
Remote Asset Management | |
Software Design & Engineering Services System Integration | |
Operational Impact
The Tenant Portal provides customers with a self-service facility for accessing their account details, viewing their balance, payment history, service charge statements, checking the status of outstanding maintenance work, and making payments. | |
The Tenant Portal has been used as a sales tool by re-branding it and promoting it via their own branded marketing collateral, attracting a significant amount of business. | |
The broadcasting feature of Qube PM allows property managers to communicate with leaseholders once or twice a week, enhancing customer service and satisfaction. | |
Quantitative Benefit
To send out 20,000 demands a year without the software, Inspired Property Management would need an additional seven members of staff, which equates to 150k a year. | |
Inspired Property Management manages 300-315 properties through Qube PM. | |
The company aims to get another 4,000 to 5,000 units over the next couple of years. | |