RingCentral Case Studies Innovative Communication Solution for Teachers College, Columbia University

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	Innovative Communication Solution for Teachers College, Columbia University RingCentral

Innovative Communication Solution for Teachers College, Columbia University

RingCentral

Technology Category	Application Infrastructure & Middleware - Data Exchange & Integration Application Infrastructure & Middleware - Middleware, SDKs & Libraries
Applicable Industries	Buildings Education
Applicable Functions	Product Research & Development
Use Cases	Autonomous Transport Systems Smart Campus
Services	Cloud Planning, Design & Implementation Services System Integration
Challenge	Teachers College, Columbia University, the oldest and largest graduate school of education in the United States, was facing challenges with its legacy PBX system. The college was looking for a solution that was agile, lightweight, and cloud-based, eliminating the need for expensive, site-based hardware. The new system needed to provide flexibility and the ability to offer new services faster without worrying about significant capital expenses. A key requirement for the new phone system was compatibility with Google, as the college is a Google Apps for Education customer. The college also needed a solution that would support mobility, given that it runs master’s degree programs in Singapore and China, and its faculty travels globally. Additionally, the college wanted to leverage the new system to improve campus safety. Read More
About Customer	Teachers College, Columbia University, founded in 1887, is the oldest and largest graduate school of education in the United States. With a student population of 5,300, the college has been at the forefront of education for nearly 130 years. It has leading faculty members in areas such as student engagement, nutritional requirements of learning, gun violence, and cognitive learning. The college runs master’s degree programs in Singapore and China, and its faculty travels all over the world. The college is also a Google Apps for Education customer. Read More
Solution	The college chose RingCentral as its new phone system due to its cloud-based nature, customizability, mobility, and integration with Google. RingCentral is part of the 'Recommended for G Suite' program, selected for its high security, reliability, and quality of integration with Google business tools. This integration allows for easier collaboration among users, enabling them to click from an email and have a phone conversation or join an online meeting. RingCentral’s support for mobility was another reason for its selection, as it would cater to the college's global operations. To improve campus safety, the college customized RingCentral using its API. RingCentral Professional Services set up the system so that when any phone on the RingCentral account dials 911, a text message is automatically sent to the campus security officer on duty, allowing them to reach the site without delay. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - Data Exchange & Integration

Application Infrastructure & Middleware - Middleware, SDKs & Libraries

Applicable Industries

Buildings

Education

Applicable Functions

Product Research & Development

Use Cases

Autonomous Transport Systems

Smart Campus

Services

Cloud Planning, Design & Implementation Services

System Integration

Challenge

Teachers College, Columbia University, the oldest and largest graduate school of education in the United States, was facing challenges with its legacy PBX system. The college was looking for a solution that was agile, lightweight, and cloud-based, eliminating the need for expensive, site-based hardware. The new system needed to provide flexibility and the ability to offer new services faster without worrying about significant capital expenses. A key requirement for the new phone system was compatibility with Google, as the college is a Google Apps for Education customer. The college also needed a solution that would support mobility, given that it runs master’s degree programs in Singapore and China, and its faculty travels globally. Additionally, the college wanted to leverage the new system to improve campus safety.

About Customer

Teachers College, Columbia University, founded in 1887, is the oldest and largest graduate school of education in the United States. With a student population of 5,300, the college has been at the forefront of education for nearly 130 years. It has leading faculty members in areas such as student engagement, nutritional requirements of learning, gun violence, and cognitive learning. The college runs master’s degree programs in Singapore and China, and its faculty travels all over the world. The college is also a Google Apps for Education customer.

Solution

The college chose RingCentral as its new phone system due to its cloud-based nature, customizability, mobility, and integration with Google. RingCentral is part of the 'Recommended for G Suite' program, selected for its high security, reliability, and quality of integration with Google business tools. This integration allows for easier collaboration among users, enabling them to click from an email and have a phone conversation or join an online meeting. RingCentral’s support for mobility was another reason for its selection, as it would cater to the college's global operations. To improve campus safety, the college customized RingCentral using its API. RingCentral Professional Services set up the system so that when any phone on the RingCentral account dials 911, a text message is automatically sent to the campus security officer on duty, allowing them to reach the site without delay.

Impact #1	The implementation of RingCentral has resulted in a more agile and lightweight IT infrastructure for the college. The cloud-based phone system provides flexibility and allows the college to offer new services faster without worrying about significant capital expenses. The integration with Google Cloud and Gmail has made collaboration among users easier, with the ability to initiate phone conversations or join online meetings directly from an email. The support for mobility has catered to the college's global operations. The customization for campus safety has been a significant undertaking, ensuring that in case of emergencies, the campus security officer can reach the site without delay.

Impact #1

The implementation of RingCentral has resulted in a more agile and lightweight IT infrastructure for the college. The cloud-based phone system provides flexibility and allows the college to offer new services faster without worrying about significant capital expenses. The integration with Google Cloud and Gmail has made collaboration among users easier, with the ability to initiate phone conversations or join online meetings directly from an email. The support for mobility has catered to the college's global operations. The customization for campus safety has been a significant undertaking, ensuring that in case of emergencies, the campus security officer can reach the site without delay.

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Overview

Innovative Communication Solution for Teachers College, Columbia University

Operational Impact