Celonis
Case Studies
Ingram Micro's Transformation Journey: Streamlining Order-to-Cash Processes with IoT
Overview
Ingram Micro's Transformation Journey: Streamlining Order-to-Cash Processes with IoTCelonis |
Analytics & Modeling - Process Analytics | |
Finance & Insurance Mining | |
Leasing Finance Automation Material Handling Automation | |
Operational Impact
The implementation of Celonis EMS and the establishment of process excellence COEs led to significant improvements in Ingram Micro's operations. The company was able to identify inefficiencies across the business and streamline all operations, leading to better experiences and results for Ingram’s associates and customers. The focus on improving working capital also helped drive cash flow and the bottom line for teams around the world. The company was able to adapt to the unprecedented disruption caused by the COVID-19 pandemic, revisiting and optimizing many of their processes to suit the new remote working conditions. As a result, they were able to successfully integrate new people into the team and maintain operational efficiency in a virtual environment. | |
Quantitative Benefit
Ingram Micro saved 50,000 labor hours by improving processes across just one metric. | |
The company was able to transition 3,000 associates from a 100% in-office environment to a 100% remote environment within a two-hour window. | |