Case Studies Ingram Book Group talks its way to supply chain savings with Manhattan’s solutions and Vocollect Voice

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	Ingram Book Group talks its way to supply chain savings with Manhattan’s solutions and Vocollect Voice

Ingram Book Group talks its way to supply chain savings with Manhattan’s solutions and Vocollect Voice

Technology Category	Functional Applications - Enterprise Resource Planning Systems (ERP) Functional Applications - Warehouse Management Systems (WMS)
Applicable Industries	Retail
Applicable Functions	Logistics & Transportation Warehouse & Inventory Management
Use Cases	Inventory Management Predictive Maintenance Supply Chain Visibility Warehouse Automation
Services	System Integration Training
Challenge	Ingram Book Group faced a complex network of inventory, consumers, distribution channels, and facility coordination, creating unique supply chain challenges. The company aimed to increase supply chain efficiency, reduce distribution costs, and enhance speed and efficiency in serving its customers. The challenge was to manage a vast inventory of 1.4 million titles across four distribution centers, with order sizes varying dramatically. The goal was to streamline operations and improve customer service without disrupting ongoing processes. Read More
About Customer	Ingram Book Group is the world's largest wholesale distributor of books and audiobooks to booksellers, librarians, and specialty retailers. Established in 1964, the company has been a cornerstone of the book industry, providing innovative solutions that make business operations easier and more cost-effective. Ingram ships to retailers and directly to consumers on behalf of online booksellers, managing a complex network of inventory and distribution channels. The company stocks 1.4 million titles in its four distribution centers, with order sizes ranging from single units to 50,000 units. Ingram's commitment to excellent customer service and strategic supply chain management has been key to its success. Read More
Solution	Ingram implemented Manhattan Associates' Warehouse Management, Audit Payment & Claims, and Supply Chain Intelligence solutions, along with Vocollect Voice, to enhance its supply chain operations. The company adopted a phased approach to implementation and training, ensuring incremental improvements without disrupting customer service. The transition from paper, keyboards, and RF scanners to voice technology was seamless, thanks to Manhattan's fully integrated, real-time interface with Vocollect Voice. This approach allowed Ingram to achieve significant cost savings and operational efficiencies while maintaining high service standards. Read More Log in to view content
Contents

Technology Category

Functional Applications - Enterprise Resource Planning Systems (ERP)

Functional Applications - Warehouse Management Systems (WMS)

Applicable Industries

Retail

Applicable Functions

Logistics & Transportation

Warehouse & Inventory Management

Use Cases

Inventory Management

Predictive Maintenance

Supply Chain Visibility

Warehouse Automation

Services

System Integration

Training

Challenge

Ingram Book Group faced a complex network of inventory, consumers, distribution channels, and facility coordination, creating unique supply chain challenges. The company aimed to increase supply chain efficiency, reduce distribution costs, and enhance speed and efficiency in serving its customers. The challenge was to manage a vast inventory of 1.4 million titles across four distribution centers, with order sizes varying dramatically. The goal was to streamline operations and improve customer service without disrupting ongoing processes.

About Customer

Ingram Book Group is the world's largest wholesale distributor of books and audiobooks to booksellers, librarians, and specialty retailers. Established in 1964, the company has been a cornerstone of the book industry, providing innovative solutions that make business operations easier and more cost-effective. Ingram ships to retailers and directly to consumers on behalf of online booksellers, managing a complex network of inventory and distribution channels. The company stocks 1.4 million titles in its four distribution centers, with order sizes ranging from single units to 50,000 units. Ingram's commitment to excellent customer service and strategic supply chain management has been key to its success.

Solution

Ingram implemented Manhattan Associates' Warehouse Management, Audit Payment & Claims, and Supply Chain Intelligence solutions, along with Vocollect Voice, to enhance its supply chain operations. The company adopted a phased approach to implementation and training, ensuring incremental improvements without disrupting customer service. The transition from paper, keyboards, and RF scanners to voice technology was seamless, thanks to Manhattan's fully integrated, real-time interface with Vocollect Voice. This approach allowed Ingram to achieve significant cost savings and operational efficiencies while maintaining high service standards.

Impact #1	Ingram achieved a 25% improvement in picking productivity, enabling faster and more efficient order fulfillment.
Impact #2	The phased implementation approach ensured no disruption to customer service, particularly in the largest distribution center in LaVergne, Tennessee.
Impact #3	Vocollect Voice provided safety benefits by reducing distractions from equipment and paperwork, leading to a safer work environment.

Impact #1

Ingram achieved a 25% improvement in picking productivity, enabling faster and more efficient order fulfillment.

Impact #2

The phased implementation approach ensured no disruption to customer service, particularly in the largest distribution center in LaVergne, Tennessee.

Impact #3

Vocollect Voice provided safety benefits by reducing distractions from equipment and paperwork, leading to a safer work environment.

Benefit #1	25% improvement in picking productivity.
Benefit #2	Initial projected ROI was a 10% improvement, but achieved 25%.

Benefit #1

25% improvement in picking productivity.

Benefit #2

Initial projected ROI was a 10% improvement, but achieved 25%.

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Overview

Ingram Book Group talks its way to supply chain savings with Manhattan’s solutions and Vocollect Voice

Operational Impact

Quantitative Benefit