Case Studies Infosys leverages AppSense to improve user experience and system performance at Viterra

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	Infosys leverages AppSense to improve user experience and system performance at Viterra

Infosys leverages AppSense to improve user experience and system performance at Viterra

Technology Category	Analytics & Modeling - Predictive Analytics Application Infrastructure & Middleware - Data Exchange & Integration Functional Applications - Remote Monitoring & Control Systems
Applicable Industries	Agriculture Food & Beverage
Applicable Functions	Business Operation Facility Management
Use Cases	Predictive Maintenance Process Control & Optimization Remote Asset Management
Services	Cloud Planning, Design & Implementation Services Software Design & Engineering Services System Integration
Challenge	Viterra, a leading agribusiness company, faced significant challenges with its terminal server environment, which was struggling to support nearly 4,000 users. The company experienced issues with corrupt profiles, slow logon times, and general system performance degradation. Roaming profiles often became bloated, leading to reduced performance and delayed logon times. These issues were adversely impacting user productivity, especially during peak load periods when users experienced slowdowns or frozen sessions. The cluttered environment, filled with logon scripts, group policies, and batch files accumulated over the years, further exacerbated the system's inefficiencies. Viterra needed a solution to address these challenges and ensure a seamless migration to a more efficient and user-friendly environment. Read More
About Customer	Viterra is a prominent player in Canada's grain industry, headquartered in Regina, Saskatchewan. With nearly a century of commitment to agriculture, Viterra partners with farmers to market and move their crops to global markets. The company boasts a superior network of assets and unrivaled connections to world markets, allowing it to efficiently handle, process, distribute, and transport grains and oilseeds. Viterra's focus on operational excellence throughout North America enables it to provide value to its partners through various contracting and risk management tools. As part of the Agricultural Business Segment of Glencore, Viterra continues to lead the industry with its expertise and dedication to agriculture. Read More
Solution	To address the challenges within its end-user computing space, Viterra implemented AppSense in 2010, ensuring a seamless migration to XenApp by centralizing user settings and delivering them on-demand to any desktop. More recently, Viterra partnered with Infosys to upgrade and optimize the AppSense solution, leveraging the advanced features available in the latest version of AppSense DesktopNow. AppSense helped Viterra clean up their environment by eliminating logon scripts, group policies, and batch files that had accumulated over the years, simplifying the desktop management life cycle. The AppSense Environment Manager provided precise user control with a powerful user-based policy and personalization engine, delivering user and application settings on-demand to XenApp & XenDesktop based on the context of the user. Additionally, Viterra implemented AppSense Performance Manager to accelerate application launch times, improve desktop responsiveness, and reduce infrastructure costs by supporting more users per server. Infosys played a key role in fine-tuning the AppSense solution, helping Viterra achieve its strategic objectives in its End User computing domain. Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Predictive Analytics

Application Infrastructure & Middleware - Data Exchange & Integration

Functional Applications - Remote Monitoring & Control Systems

Applicable Industries

Agriculture

Food & Beverage

Applicable Functions

Business Operation

Facility Management

Use Cases

Predictive Maintenance

Process Control & Optimization

Remote Asset Management

Services

Cloud Planning, Design & Implementation Services

Software Design & Engineering Services

System Integration

Challenge

Viterra, a leading agribusiness company, faced significant challenges with its terminal server environment, which was struggling to support nearly 4,000 users. The company experienced issues with corrupt profiles, slow logon times, and general system performance degradation. Roaming profiles often became bloated, leading to reduced performance and delayed logon times. These issues were adversely impacting user productivity, especially during peak load periods when users experienced slowdowns or frozen sessions. The cluttered environment, filled with logon scripts, group policies, and batch files accumulated over the years, further exacerbated the system's inefficiencies. Viterra needed a solution to address these challenges and ensure a seamless migration to a more efficient and user-friendly environment.

About Customer

Viterra is a prominent player in Canada's grain industry, headquartered in Regina, Saskatchewan. With nearly a century of commitment to agriculture, Viterra partners with farmers to market and move their crops to global markets. The company boasts a superior network of assets and unrivaled connections to world markets, allowing it to efficiently handle, process, distribute, and transport grains and oilseeds. Viterra's focus on operational excellence throughout North America enables it to provide value to its partners through various contracting and risk management tools. As part of the Agricultural Business Segment of Glencore, Viterra continues to lead the industry with its expertise and dedication to agriculture.

Solution

To address the challenges within its end-user computing space, Viterra implemented AppSense in 2010, ensuring a seamless migration to XenApp by centralizing user settings and delivering them on-demand to any desktop. More recently, Viterra partnered with Infosys to upgrade and optimize the AppSense solution, leveraging the advanced features available in the latest version of AppSense DesktopNow. AppSense helped Viterra clean up their environment by eliminating logon scripts, group policies, and batch files that had accumulated over the years, simplifying the desktop management life cycle. The AppSense Environment Manager provided precise user control with a powerful user-based policy and personalization engine, delivering user and application settings on-demand to XenApp & XenDesktop based on the context of the user. Additionally, Viterra implemented AppSense Performance Manager to accelerate application launch times, improve desktop responsiveness, and reduce infrastructure costs by supporting more users per server. Infosys played a key role in fine-tuning the AppSense solution, helping Viterra achieve its strategic objectives in its End User computing domain.

Impact #1	Eliminated profile bloating, improving user experience and reducing logon times from minutes to less than a minute.
Impact #2	Removed logon scripts, group policies, and batch files, simplifying the desktop management life cycle.
Impact #3	Seamless migration to XenApp and XenDesktop by centralizing user settings and delivering them on-demand to any desktop.

Impact #1

Eliminated profile bloating, improving user experience and reducing logon times from minutes to less than a minute.

Impact #2

Removed logon scripts, group policies, and batch files, simplifying the desktop management life cycle.

Impact #3

Seamless migration to XenApp and XenDesktop by centralizing user settings and delivering them on-demand to any desktop.

Benefit #1	Reduced user logon times from minutes to 35-45 seconds.

Benefit #1

Reduced user logon times from minutes to 35-45 seconds.

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Overview

Infosys leverages AppSense to improve user experience and system performance at Viterra

Operational Impact

Quantitative Benefit