Vonage Case Studies InfoCert's Digital Transformation in Financial Services with Vonage

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	InfoCert's Digital Transformation in Financial Services with Vonage Vonage

InfoCert's Digital Transformation in Financial Services with Vonage

Vonage

Technology Category	Platform as a Service (PaaS) - Application Development Platforms Sensors - Camera / Video Systems
Applicable Industries	Electronics National Security & Defense
Use Cases	Fraud Detection Tamper Detection
Services	System Integration
Challenge	InfoCert, a leader in digital transformation, was faced with the challenge of modernizing time-consuming and resource-intensive digital identity processes. The traditional methods of handling legally binding contracts, which involved physical printing and delivery, were not only inefficient but also susceptible to fraud and loss of documents. Furthermore, these outdated processes did not meet the expectations of digitally savvy consumers who prefer to operate remotely at their convenience. InfoCert recognized the need to address these issues and bring all work processes into the digital age. Read More
About Customer	InfoCert is a leading company in the field of digital transformation. They are known for providing secure, trustworthy, and innovative technology to their customers, aiding them in their journey towards a more sustainable future. InfoCert is no stranger to regulation in the financial services sector and counts over 50 European banking institutions, along with the European Commission, among its customers. They are experts in leading digital transformation for their clients, tackling the problem of digital identity to bring all work processes into the digital age. Read More
Solution	InfoCert turned to Vonage's secure and reliable video platform to innovate in this critical area. They created the Trusted Onboarding Platform (TOP), a video onboarding solution that combines an innovative, digital customer experience with the security and reliability InfoCert is known for. By integrating Vonage’s live video capabilities into TOP, InfoCert was able to provide a complete onboarding solution that eliminated the need for physical, printed documents. The Vonage platform's secure archiving feature was crucial for institutions to comply with strict regulations, and its high video quality ensured a great experience for end customers, even from their own homes. Read More Log in to view content
Contents

Technology Category

Platform as a Service (PaaS) - Application Development Platforms

Sensors - Camera / Video Systems

Applicable Industries

Electronics

National Security & Defense

Use Cases

Fraud Detection

Tamper Detection

Services

System Integration

Challenge

InfoCert, a leader in digital transformation, was faced with the challenge of modernizing time-consuming and resource-intensive digital identity processes. The traditional methods of handling legally binding contracts, which involved physical printing and delivery, were not only inefficient but also susceptible to fraud and loss of documents. Furthermore, these outdated processes did not meet the expectations of digitally savvy consumers who prefer to operate remotely at their convenience. InfoCert recognized the need to address these issues and bring all work processes into the digital age.

About Customer

InfoCert is a leading company in the field of digital transformation. They are known for providing secure, trustworthy, and innovative technology to their customers, aiding them in their journey towards a more sustainable future. InfoCert is no stranger to regulation in the financial services sector and counts over 50 European banking institutions, along with the European Commission, among its customers. They are experts in leading digital transformation for their clients, tackling the problem of digital identity to bring all work processes into the digital age.

Solution

InfoCert turned to Vonage's secure and reliable video platform to innovate in this critical area. They created the Trusted Onboarding Platform (TOP), a video onboarding solution that combines an innovative, digital customer experience with the security and reliability InfoCert is known for. By integrating Vonage’s live video capabilities into TOP, InfoCert was able to provide a complete onboarding solution that eliminated the need for physical, printed documents. The Vonage platform's secure archiving feature was crucial for institutions to comply with strict regulations, and its high video quality ensured a great experience for end customers, even from their own homes.

Impact #1	The implementation of the TOP Trusted Onboarding Platform with the Vonage live video platform has revolutionized the way banks and other businesses across Europe approach the onboarding process for new customers. The solution is fully compliant with regulations in the financial services sector, making it a trusted choice for over 50 European banking institutions and the European Commission. The platform has not only enhanced the protection against fraud and loss of documents but also improved customer satisfaction by allowing them to carry out important transactions from a place and device of their convenience.

Impact #1

The implementation of the TOP Trusted Onboarding Platform with the Vonage live video platform has revolutionized the way banks and other businesses across Europe approach the onboarding process for new customers. The solution is fully compliant with regulations in the financial services sector, making it a trusted choice for over 50 European banking institutions and the European Commission. The platform has not only enhanced the protection against fraud and loss of documents but also improved customer satisfaction by allowing them to carry out important transactions from a place and device of their convenience.

Benefit #1	Increase in the number of customers signed by 30%
Benefit #2	Reduction in fraud risk by 84%
Benefit #3	Return on investment of 174%

Benefit #1

Increase in the number of customers signed by 30%

Benefit #2

Reduction in fraud risk by 84%

Benefit #3

Return on investment of 174%

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Overview

InfoCert's Digital Transformation in Financial Services with Vonage

Operational Impact

Quantitative Benefit