MindTickle Case Studies Infoblox Adopts a Single-Platform Approach with Mindtickle for Enablement, Content, and Conversation Intelligence

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	Infoblox Adopts a Single-Platform Approach with Mindtickle for Enablement, Content, and Conversation Intelligence MindTickle

Infoblox Adopts a Single-Platform Approach with Mindtickle for Enablement, Content, and Conversation Intelligence

MindTickle

Technology Category	Platform as a Service (PaaS) - Application Development Platforms Platform as a Service (PaaS) - Data Management Platforms
Applicable Functions	Business Operation Sales & Marketing
Services	Software Design & Engineering Services System Integration
Challenge	Infoblox experienced a surge in business during the COVID-19 pandemic as more businesses required their solutions to secure devices on remote networks. As a result, the Infoblox sales organization needed to scale its enablement program and improve rep performance. The team had access to various systems and resources, but they lacked a systematic and interconnected platform that could build knowledge, equip reps with content, and track their field abilities. They also faced challenges in providing user access to different systems for enablement and content. The scattered information across multiple systems could not be analyzed effectively. The team needed a way to consolidate and simplify their tech stack to support their growing business. Read More
About Customer	Infoblox is a company based in Santa Clara, California, founded in 1999. The company operates in the computer and network security industry and has over 1,000 employees. Infoblox experienced a significant increase in business during the COVID-19 pandemic as more employees started working from home, creating a need for solutions to secure devices on remote networks. The company's sales organization needed to scale its enablement program and improve rep performance to meet this increased demand. Read More
Solution	To transition from a reactive to a proactive sales enablement group, Infoblox adopted a sales readiness platform to streamline their training programs, content, and measurability. They sought a single platform that could manage all enablement activities, including learning management, content management, knowledge reinforcement, and conversation intelligence. After evaluating several vendors, Infoblox chose Mindtickle as it was the only solution capable of consolidating all their sales readiness initiatives in one place. Using Mindtickle’s Sales Asset Hub, Infoblox was able to centralize its training assets and collateral into a single repository. The platform made it easy to search and find content, and improved administration ensured greater control. Infoblox also adopted Mindtickle's Call AI, which allowed them to record over 250 customer interactions a week, providing valuable insights and enabling consistent coaching. Read More Log in to view content
Contents

Technology Category

Platform as a Service (PaaS) - Application Development Platforms

Platform as a Service (PaaS) - Data Management Platforms

Applicable Functions

Business Operation

Sales & Marketing

Services

Software Design & Engineering Services

System Integration

Challenge

Infoblox experienced a surge in business during the COVID-19 pandemic as more businesses required their solutions to secure devices on remote networks. As a result, the Infoblox sales organization needed to scale its enablement program and improve rep performance. The team had access to various systems and resources, but they lacked a systematic and interconnected platform that could build knowledge, equip reps with content, and track their field abilities. They also faced challenges in providing user access to different systems for enablement and content. The scattered information across multiple systems could not be analyzed effectively. The team needed a way to consolidate and simplify their tech stack to support their growing business.

About Customer

Infoblox is a company based in Santa Clara, California, founded in 1999. The company operates in the computer and network security industry and has over 1,000 employees. Infoblox experienced a significant increase in business during the COVID-19 pandemic as more employees started working from home, creating a need for solutions to secure devices on remote networks. The company's sales organization needed to scale its enablement program and improve rep performance to meet this increased demand.

Solution

To transition from a reactive to a proactive sales enablement group, Infoblox adopted a sales readiness platform to streamline their training programs, content, and measurability. They sought a single platform that could manage all enablement activities, including learning management, content management, knowledge reinforcement, and conversation intelligence. After evaluating several vendors, Infoblox chose Mindtickle as it was the only solution capable of consolidating all their sales readiness initiatives in one place. Using Mindtickle’s Sales Asset Hub, Infoblox was able to centralize its training assets and collateral into a single repository. The platform made it easy to search and find content, and improved administration ensured greater control. Infoblox also adopted Mindtickle's Call AI, which allowed them to record over 250 customer interactions a week, providing valuable insights and enabling consistent coaching.

Impact #1	Simplified Tech Stack for improved user experience.
Impact #2	Consolidated content and assets in one place, making it easier for anyone to search and find content.
Impact #3	Improved administration ensures much greater control over content.

Impact #1

Simplified Tech Stack for improved user experience.

Impact #2

Consolidated content and assets in one place, making it easier for anyone to search and find content.

Impact #3

Improved administration ensures much greater control over content.

Benefit #1	30%+ increase in user engagement with content.
Benefit #2	220%+ increase in user learning module completion.
Benefit #3	1,000+ coaching opportunities for managers per month with Call AI.

Benefit #1

30%+ increase in user engagement with content.

Benefit #2

220%+ increase in user learning module completion.

Benefit #3

1,000+ coaching opportunities for managers per month with Call AI.

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Overview

Infoblox Adopts a Single-Platform Approach with Mindtickle for Enablement, Content, and Conversation Intelligence

Operational Impact

Quantitative Benefit