Case Studies IndyGo's Transformation to Mobility Solutions with Ecolane Software

Edit This Case Study Record

	IndyGo's Transformation to Mobility Solutions with Ecolane Software

IndyGo's Transformation to Mobility Solutions with Ecolane Software

Technology Category	Application Infrastructure & Middleware - API Integration & Management Functional Applications - Fleet Management Systems (FMS)
Applicable Industries	Transportation
Applicable Functions	Logistics & Transportation
Use Cases	Fleet Management Predictive Maintenance
Services	Software Design & Engineering Services System Integration
Challenge	IndyGo faced multiple challenges in transforming its service direction to a Mobility Solutions/Concierge concept. They needed a software solution that could be used across various platforms, including TNCs, and had the ability to transfer trips between vendors while monitoring performance. The goal was to provide cost savings and offer multiple platforms for customer transportation needs. Additionally, maintaining a high level of service during the COVID-19 pandemic was crucial, as riders needed to attend life-saving doctor’s appointments. IndyGo also faced issues with their legacy software, which had many problems and provided little to no response for resolving monthly reports. They required a transit software partner that could offer continuous real-time optimization, increasing Rides Per Hour (RPH) and On-Time Performance. Read More
About Customer	IndyGo is the public transportation provider for the city of Indianapolis, Indiana. They operate a fleet of buses and other transit services to meet the transportation needs of the city's residents. IndyGo aims to provide reliable, efficient, and cost-effective transportation solutions. The organization is committed to enhancing the mobility of its customers, ensuring they have access to essential services and destinations. With a focus on innovation and customer satisfaction, IndyGo continually seeks to improve its operations and service offerings. The organization faced significant challenges in maintaining service levels during the COVID-19 pandemic and sought to transform its service direction to a more flexible and customer-centric Mobility Solutions/Concierge concept. Read More
Solution	IndyGo implemented Ecolane's software solution, which provided significant cost savings and productivity increases. The new software was rolled out one month ahead of schedule and featured dynamic scheduling capabilities. The user-friendly software continuously optimized trips on the day of service, ensuring efficient operations. Ecolane's customer service approach, with 24/7 access and quick response times, was a welcome change from the legacy software. The implementation process included risk assessments to prepare staff and ensure a smooth roll-out. Weekly meetings between IndyGo and Ecolane facilitated seamless transitions and instilled confidence in the new system. The software also allowed for fare structure management and diminishing balances, enhancing the overall service offering. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - API Integration & Management

Functional Applications - Fleet Management Systems (FMS)

Applicable Industries

Transportation

Applicable Functions

Logistics & Transportation

Use Cases

Fleet Management

Predictive Maintenance

Services

Software Design & Engineering Services

System Integration

Challenge

IndyGo faced multiple challenges in transforming its service direction to a Mobility Solutions/Concierge concept. They needed a software solution that could be used across various platforms, including TNCs, and had the ability to transfer trips between vendors while monitoring performance. The goal was to provide cost savings and offer multiple platforms for customer transportation needs. Additionally, maintaining a high level of service during the COVID-19 pandemic was crucial, as riders needed to attend life-saving doctor’s appointments. IndyGo also faced issues with their legacy software, which had many problems and provided little to no response for resolving monthly reports. They required a transit software partner that could offer continuous real-time optimization, increasing Rides Per Hour (RPH) and On-Time Performance.

About Customer

IndyGo is the public transportation provider for the city of Indianapolis, Indiana. They operate a fleet of buses and other transit services to meet the transportation needs of the city's residents. IndyGo aims to provide reliable, efficient, and cost-effective transportation solutions. The organization is committed to enhancing the mobility of its customers, ensuring they have access to essential services and destinations. With a focus on innovation and customer satisfaction, IndyGo continually seeks to improve its operations and service offerings. The organization faced significant challenges in maintaining service levels during the COVID-19 pandemic and sought to transform its service direction to a more flexible and customer-centric Mobility Solutions/Concierge concept.

Solution

IndyGo implemented Ecolane's software solution, which provided significant cost savings and productivity increases. The new software was rolled out one month ahead of schedule and featured dynamic scheduling capabilities. The user-friendly software continuously optimized trips on the day of service, ensuring efficient operations. Ecolane's customer service approach, with 24/7 access and quick response times, was a welcome change from the legacy software. The implementation process included risk assessments to prepare staff and ensure a smooth roll-out. Weekly meetings between IndyGo and Ecolane facilitated seamless transitions and instilled confidence in the new system. The software also allowed for fare structure management and diminishing balances, enhancing the overall service offering.

Impact #1	The implementation of Ecolane's software led to a significant increase in Rides Per Hour (RPH), from 1.2 to 1.9 within less than a month.
Impact #2	On-Time Performance improved to 92%, ensuring that customers could rely on timely transportation services.
Impact #3	The dynamic scheduling feature allowed for continuous optimization of trips, enhancing operational efficiency.

Impact #1

The implementation of Ecolane's software led to a significant increase in Rides Per Hour (RPH), from 1.2 to 1.9 within less than a month.

Impact #2

On-Time Performance improved to 92%, ensuring that customers could rely on timely transportation services.

Impact #3

The dynamic scheduling feature allowed for continuous optimization of trips, enhancing operational efficiency.

Benefit #1	Increased Rides Per Hour from 1.2 to 1.9 RPH in less than one month.
Benefit #2	On-Time Performance reached 92%.

Benefit #1

Increased Rides Per Hour from 1.2 to 1.9 RPH in less than one month.

Benefit #2

On-Time Performance reached 92%.

Download PDF Version

Overview

IndyGo's Transformation to Mobility Solutions with Ecolane Software

Operational Impact

Quantitative Benefit