NETSCOUT Case Studies Industry-Leading Online Financial Services Company Banks on Actionable Visibility to Deliver Superior Customer Experience

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	Industry-Leading Online Financial Services Company Banks on Actionable Visibility to Deliver Superior Customer Experience NETSCOUT

Industry-Leading Online Financial Services Company Banks on Actionable Visibility to Deliver Superior Customer Experience

NETSCOUT

Technology Category	Analytics & Modeling - Real Time Analytics Cybersecurity & Privacy - Network Security
Applicable Industries	Finance & Insurance
Applicable Functions	Business Operation
Use Cases	Cybersecurity Real-Time Location System (RTLS)
Services	Data Science Services System Integration
Challenge	The company needed to optimize application performance and reduce service degradation in a highly complex environment comprised of data centers, co-locations and clouds. This challenge was compounded by the high volume of disparate data being gathered by a collection of siloed monitoring tools used by different IT teams, offering no context and a failure to provide common situational awareness. As a result, the IT organization faced visibility blind spots in the company’s infrastructure, making it problematic to improve performance as well as detect and investigate security issues, all of which dramatically increased risk for the business. Without end-to-end visibility, the IT team was unable to solve problems quickly. For a company whose entire go-to-market business model is tied to electronic access, performance, and availability, service disruptions of any type could mean significant loss in revenue, customer confidence, industry reputation, not to mention possible regulatory compliance issues and fines. Read More
About Customer	This major online financial services company is one of the largest mortgage lenders in the U.S. Ninety-eight percent of their home loans are originated online. The company’s loans are generated out of data centers in several major cities. As an iconic online mortgage company - offering a wide range of services, including pre-qualification, real-time quotes, diverse loan options, 24/7 loan application status, and extensive home financing educational tools – ensuring the accessibility, reliability and security of its services is absolutely vital. Read More
Solution	To address these service assurance challenges, the financial services company turned to NETSCOUT®. The NETSCOUT solution was viewed as the ideal means for gaining deep visibility across the cloud and on-premises data centers. Also, of critical importance, the solution would allow IT to take control of application performance by investigating the root cause of problems more efficiently and faster. NETSCOUT vSTREAM™ and InfiniStreamNG™ software and hardware appliances were deployed throughout the company’s infrastructure, providing continuous monitoring of packet data. In this hybrid cloud environment, NETSCOUT appliances use innovative Adaptive Service Intelligence™ (ASI) technology to transform packet data into smart data. With smart data from NETSCOUT there is no need to parse through and correlate masses of disparate data to gain actionable intelligence. Together with the NETSCOUT nGeniusONE Service Assurance platform, the f inancial services IT and security teams gain unobstructed visibility and the ability to triage problems across all applications, physical and virtual servers, service enablers, networks and their dependencies. Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Real Time Analytics

Cybersecurity & Privacy - Network Security

Applicable Industries

Finance & Insurance

Applicable Functions

Business Operation

Use Cases

Cybersecurity

Real-Time Location System (RTLS)

Services

Data Science Services

System Integration

Challenge

The company needed to optimize application performance and reduce service degradation in a highly complex environment comprised of data centers, co-locations and clouds. This challenge was compounded by the high volume of disparate data being gathered by a collection of siloed monitoring tools used by different IT teams, offering no context and a failure to provide common situational awareness. As a result, the IT organization faced visibility blind spots in the company’s infrastructure, making it problematic to improve performance as well as detect and investigate security issues, all of which dramatically increased risk for the business. Without end-to-end visibility, the IT team was unable to solve problems quickly. For a company whose entire go-to-market business model is tied to electronic access, performance, and availability, service disruptions of any type could mean significant loss in revenue, customer confidence, industry reputation, not to mention possible regulatory compliance issues and fines.

About Customer

This major online financial services company is one of the largest mortgage lenders in the U.S. Ninety-eight percent of their home loans are originated online. The company’s loans are generated out of data centers in several major cities. As an iconic online mortgage company - offering a wide range of services, including pre-qualification, real-time quotes, diverse loan options, 24/7 loan application status, and extensive home financing educational tools – ensuring the accessibility, reliability and security of its services is absolutely vital.

Solution

To address these service assurance challenges, the financial services company turned to NETSCOUT®. The NETSCOUT solution was viewed as the ideal means for gaining deep visibility across the cloud and on-premises data centers. Also, of critical importance, the solution would allow IT to take control of application performance by investigating the root cause of problems more efficiently and faster. NETSCOUT vSTREAM™ and InfiniStreamNG™ software and hardware appliances were deployed throughout the company’s infrastructure, providing continuous monitoring of packet data. In this hybrid cloud environment, NETSCOUT appliances use innovative Adaptive Service Intelligence™ (ASI) technology to transform packet data into smart data. With smart data from NETSCOUT there is no need to parse through and correlate masses of disparate data to gain actionable intelligence. Together with the NETSCOUT nGeniusONE Service Assurance platform, the f inancial services IT and security teams gain unobstructed visibility and the ability to triage problems across all applications, physical and virtual servers, service enablers, networks and their dependencies.

Impact #1	IT was able to continuously monitor a variety of availability, reliability, responsiveness and threat metrics - all from a single pane of glass
Impact #2	Solution afforded greater collaboration between NetOps, SecOps, and other IT teams, and improved overall network and service availability
Impact #3	Smart data and smarter analytics improved visibility by more than 50%

Impact #1

IT was able to continuously monitor a variety of availability, reliability, responsiveness and threat metrics - all from a single pane of glass

Impact #2

Solution afforded greater collaboration between NetOps, SecOps, and other IT teams, and improved overall network and service availability

Impact #3

Smart data and smarter analytics improved visibility by more than 50%

Benefit #1	Reduced Mean Time To Know (MTTK) by 40 – 50%

Benefit #1

Reduced Mean Time To Know (MTTK) by 40 – 50%

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Overview

Industry-Leading Online Financial Services Company Banks on Actionable Visibility to Deliver Superior Customer Experience

Operational Impact

Quantitative Benefit