IBM Case Studies Improving the customer experience with single sign-on for multiple services

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	Improving the customer experience with single sign-on for multiple services IBM

Improving the customer experience with single sign-on for multiple services

IBM

Technology Category	Cybersecurity & Privacy - Identity & Authentication Management
Applicable Industries	Telecommunications
Applicable Functions	Business Operation
Use Cases	Regulatory Compliance Monitoring
Services	System Integration
Challenge	POST Luxembourg, the country's largest provider of postal and telecom services, was seeking to enhance their business agility. The company wanted to unify access controls and create a single-sign-on portal for access to multiple services. This was a significant challenge as it required a comprehensive solution that could seamlessly integrate with their existing systems and provide a streamlined user experience for their customers. Read More
About Customer	The POST Luxembourg Group is a major player in the postal, telecommunications, and finance sectors in Luxembourg. With its 22 subsidiaries and a workforce of more than 4,300 members, it is the country’s leading employer. The company offers a one-stop-shop to meet all the requirements of its clients, providing services across postal, financial, and telecom domains. As a key service provider, POST Luxembourg is constantly seeking ways to enhance its service delivery and improve the customer experience. Read More
Solution	POST Luxembourg implemented the IBM Security Access Manager to address their challenge. This solution allowed POST customers to manage their postal, financial, and telecom accounts with one set of credentials, even from mobile apps. Internally, a single authentication platform simplified security monitoring across the company. The solution also facilitated the reuse of authentication elements, which sped up application development and helped POST meet rapidly evolving business needs. Read More Log in to view content
Contents

Technology Category

Cybersecurity & Privacy - Identity & Authentication Management

Applicable Industries

Telecommunications

Applicable Functions

Business Operation

Use Cases

Regulatory Compliance Monitoring

Services

System Integration

Challenge

POST Luxembourg, the country's largest provider of postal and telecom services, was seeking to enhance their business agility. The company wanted to unify access controls and create a single-sign-on portal for access to multiple services. This was a significant challenge as it required a comprehensive solution that could seamlessly integrate with their existing systems and provide a streamlined user experience for their customers.

About Customer

The POST Luxembourg Group is a major player in the postal, telecommunications, and finance sectors in Luxembourg. With its 22 subsidiaries and a workforce of more than 4,300 members, it is the country’s leading employer. The company offers a one-stop-shop to meet all the requirements of its clients, providing services across postal, financial, and telecom domains. As a key service provider, POST Luxembourg is constantly seeking ways to enhance its service delivery and improve the customer experience.

Solution

POST Luxembourg implemented the IBM Security Access Manager to address their challenge. This solution allowed POST customers to manage their postal, financial, and telecom accounts with one set of credentials, even from mobile apps. Internally, a single authentication platform simplified security monitoring across the company. The solution also facilitated the reuse of authentication elements, which sped up application development and helped POST meet rapidly evolving business needs.

Impact #1	Enhanced customer experience with single-sign-on (SSO) across multiple services.
Impact #2	Faster response to business changes by reusing security components for faster development.
Impact #3	Simplified access monitoring, enabling analysts to respond faster to suspicious activity.

Impact #1

Enhanced customer experience with single-sign-on (SSO) across multiple services.

Impact #2

Faster response to business changes by reusing security components for faster development.

Impact #3

Simplified access monitoring, enabling analysts to respond faster to suspicious activity.

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Overview

Improving the customer experience with single sign-on for multiple services

Operational Impact