Samsara Case Studies Improving Safety and Reducing Liability in Taxi & Limousine Services with IoT

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	Improving Safety and Reducing Liability in Taxi & Limousine Services with IoT Samsara

Improving Safety and Reducing Liability in Taxi & Limousine Services with IoT

Samsara

Technology Category	Analytics & Modeling - Real Time Analytics Sensors - Camera / Video Systems
Applicable Industries	Education Finance & Insurance
Use Cases	Onsite Human Safety Management Real-Time Location System (RTLS)
Services	Cloud Planning, Design & Implementation Services Training
Challenge	Aeroport Taxi & Limousine Services, a large fleet management company in Ontario, Canada, was facing significant challenges in managing driver safety and liability across its fleet of over 3,000 vehicles and drivers. The company's previous dash cam vendor had limitations that didn't meet their needs. The footage was automatically overwritten once the dash cam's memory card reached capacity, making it difficult to investigate incidents and refute false claims. Additionally, the lack of in-cab alerts meant that drivers could only be coached after an incident had already occurred. This lack of real-time feedback and visibility into incidents put Aeroport at risk for false claims and increased insurance costs. Aeroport needed a solution that could provide real-time feedback for drivers and better visibility into incidents to improve safety and protect their business. Read More
About Customer	Aeroport Taxi & Limousine Services is a large fleet management company based in Ontario, Canada. The company manages over 3,000 vehicles and drivers, making it one of the largest taxi and limousine services in the region. Aeroport's operations are complex, requiring high-alert for on-the-road hazards and customer-related incidents that occur inside the cab. Prior to implementing Samsara's solution, the company faced significant challenges in managing driver safety and liability, which had a significant impact on their insurance costs. Aeroport's commitment to safety and efficiency led them to seek a solution that could provide real-time feedback for drivers and better visibility into incidents. Read More
Solution	Aeroport overhauled their safety program with Samsara’s video-based safety solution. Samsara AI Dash Cams were installed in the vehicles assigned to drivers in Aeroport's Fleet Program. These dash cams provided reliable, on-demand video retrieval, enabling Aeroport to investigate incidents with ease and protect drivers from false claims. The extended visibility in the cloud allowed Aeroport to coach drivers using video-based coaching. Samsara’s cloud-based video retrieval system eliminated the need for handling memory cards, as video data was uploaded to the cloud within a few minutes. In addition, Samsara's In-Cab Alerts helped drivers self-correct risky behaviors and became the cornerstone of Aeroport’s proactive safety program. These alerts provided drivers with real-time feedback on the road, helping to prevent incidents and improve driver behavior. Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Real Time Analytics

Sensors - Camera / Video Systems

Applicable Industries

Education

Finance & Insurance

Use Cases

Onsite Human Safety Management

Real-Time Location System (RTLS)

Services

Cloud Planning, Design & Implementation Services

Training

Challenge

Aeroport Taxi & Limousine Services, a large fleet management company in Ontario, Canada, was facing significant challenges in managing driver safety and liability across its fleet of over 3,000 vehicles and drivers. The company's previous dash cam vendor had limitations that didn't meet their needs. The footage was automatically overwritten once the dash cam's memory card reached capacity, making it difficult to investigate incidents and refute false claims. Additionally, the lack of in-cab alerts meant that drivers could only be coached after an incident had already occurred. This lack of real-time feedback and visibility into incidents put Aeroport at risk for false claims and increased insurance costs. Aeroport needed a solution that could provide real-time feedback for drivers and better visibility into incidents to improve safety and protect their business.

About Customer

Aeroport Taxi & Limousine Services is a large fleet management company based in Ontario, Canada. The company manages over 3,000 vehicles and drivers, making it one of the largest taxi and limousine services in the region. Aeroport's operations are complex, requiring high-alert for on-the-road hazards and customer-related incidents that occur inside the cab. Prior to implementing Samsara's solution, the company faced significant challenges in managing driver safety and liability, which had a significant impact on their insurance costs. Aeroport's commitment to safety and efficiency led them to seek a solution that could provide real-time feedback for drivers and better visibility into incidents.

Solution

Aeroport overhauled their safety program with Samsara’s video-based safety solution. Samsara AI Dash Cams were installed in the vehicles assigned to drivers in Aeroport's Fleet Program. These dash cams provided reliable, on-demand video retrieval, enabling Aeroport to investigate incidents with ease and protect drivers from false claims. The extended visibility in the cloud allowed Aeroport to coach drivers using video-based coaching. Samsara’s cloud-based video retrieval system eliminated the need for handling memory cards, as video data was uploaded to the cloud within a few minutes. In addition, Samsara's In-Cab Alerts helped drivers self-correct risky behaviors and became the cornerstone of Aeroport’s proactive safety program. These alerts provided drivers with real-time feedback on the road, helping to prevent incidents and improve driver behavior.

Impact #1	Six months after implementing Samsara's solution, Aeroport experienced tremendous safety improvements across their fleet. The ability to coach drivers proactively with in-cab alerts significantly reduced incidents. The cloud-based video retrieval system also improved back-office efficiency, saving significant time per incident resolution. The comprehensive safety protocols put in place not only benefited the business but also the drivers, both on and off the road. The system helped drivers stay aware of the road and kept them safe from incidents that happened inside the vehicle. This has been greatly beneficial for both the company and its drivers.

Impact #1

Six months after implementing Samsara's solution, Aeroport experienced tremendous safety improvements across their fleet. The ability to coach drivers proactively with in-cab alerts significantly reduced incidents. The cloud-based video retrieval system also improved back-office efficiency, saving significant time per incident resolution. The comprehensive safety protocols put in place not only benefited the business but also the drivers, both on and off the road. The system helped drivers stay aware of the road and kept them safe from incidents that happened inside the vehicle. This has been greatly beneficial for both the company and its drivers.

Benefit #1	Significant reduction in incidents due to proactive coaching with in-cab alerts
Benefit #2	Improved back-office efficiency, saving 30+ minutes per incident resolution
Benefit #3	Elimination of the need for handling memory cards, with video data uploaded to the cloud within a few minutes

Benefit #1

Significant reduction in incidents due to proactive coaching with in-cab alerts

Benefit #2

Improved back-office efficiency, saving 30+ minutes per incident resolution

Benefit #3

Elimination of the need for handling memory cards, with video data uploaded to the cloud within a few minutes

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Overview

Improving Safety and Reducing Liability in Taxi & Limousine Services with IoT

Operational Impact

Quantitative Benefit