Improving Road Infrastructure Management with Location Intelligence

ConnectEast, the owner and operator of the 39km EastLink toll road in Melbourne, was facing challenges in managing its vast array of infrastructure assets. The company was using a paper-based method of asset management, which was inefficient and time-consuming. Documents were scanned and saved or transcribed into the system manually, or in the case of photos, uploaded. This process was not only cumbersome but also posed the risk of potential loss of information. Moreover, scanned documents (PDF’s) did not allow for spatial analysis or reporting capabilities. There was a lack of real-time visibility, and it was difficult to meet ongoing reporting demands, including KPI tracking for government reporting purposes.

ConnectEast is a company that owns and operates the 39km EastLink toll road, Melbourne’s fastest and most delay-free freeway. The company has been awarded a 5 star ESG sustainability rating for six consecutive years by GRESB, and is considered one of the world leaders in sustainable transport infrastructure. EastLink, the largest tollway network in Victoria, connects the Eastern, Monash, Frankston and Peninsula Link freeways. EastLink’s mission is to keep prices affordable, while providing a safe, sustainable, quick and reliable commute for Melbourne’s road users. As part of its responsibilities, ConnectEast services roads and assets regularly to ensure high safety standards, continual traffic flow and valued public amenities. These assets include roads signs, lighting, safety barriers, bridges, tunnels, noise walls, tolling gantries, traffic management systems, sensors, CCTV cameras, bicycle and walking trails plus public artworks and landscaping elements. In total, ConnectEast maintains over 99,000 infrastructure assets.