EfficientIP Case Studies Improving Revenue Protection by Replacing Microsoft DHCP With SOLIDserver

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	Improving Revenue Protection by Replacing Microsoft DHCP With SOLIDserver EfficientIP

Improving Revenue Protection by Replacing Microsoft DHCP With SOLIDserver

EfficientIP

Technology Category	Infrastructure as a Service (IaaS) - Cloud Computing
Applicable Industries	Retail Healthcare & Hospitals
Applicable Functions	Sales & Marketing Business Operation
Use Cases	Supply Chain Visibility Cybersecurity Fleet Management
Services	Cloud Planning, Design & Implementation Services Cybersecurity Services System Integration
Challenge	Super-Pharm, the largest chain of pharmacy stores in Israel, was facing challenges with its IT management due to the limitations of Microsoft DHCP. The organization was constantly acquiring other companies, resulting in an ever-increasing number of devices connecting to their network. However, the limitations of Microsoft DHCP, particularly around capacity, was making it challenging to manage this large, growing volume of stores and devices. Lack of visibility on devices cross-platform was one important problem area. When failure occurred, devices were no longer connected, but staff only learnt about the issues when calls were received by the IT support department. On average, 2 to 3 failures were occurring per year, leading to stores having to be closed for several hours during the failure. This led to important loss of revenue, as well as significant brand damage. A local mode of DHCP service was therefore very much required. Read More
About Customer	Super-Pharm is the largest chain of pharmacy stores in Israel that is operated by franchises. Since opening its first store in 1978, the company has grown to include 280 stores located throughout the country, with 78 branches in Poland, and a Super-Pharm online website. As part of the IT management of their 300 retail stores, SuperPharm was using a centralized DHCP from Microsoft, in active/active mode. The organization was constantly acquiring other companies, resulting in an ever-increasing number of devices connecting to their network. Read More
Solution	After researching for DHCP solutions, Super-Pharm narrowed their choice down to EfficientIP and two other DDI (DNSDHCP-IPAM) vendors. EfficientIP provided the fastest response, proposing the most efficient solution. The implication and dedication of the Account Manager and even top management was also key in the decision-making process. It gave Super-Pharm good confidence in EfficientIP being a trusted, caring vendor to work with, so EfficientIP’s SOLIDserver DHCP was selected over the competition. The replacement of Microsoft DHCP with the EfficientIP offering ran very smoothly. The project started with 20 stores being initially deployed with SOLIDserver DHCP, and the rest following shortly afterwards. The whole deployment was completed in less than three months, which was even quicker than what had been planned. Read More Log in to view content
Contents

Technology Category

Infrastructure as a Service (IaaS) - Cloud Computing

Applicable Industries

Retail

Healthcare & Hospitals

Applicable Functions

Sales & Marketing

Business Operation

Use Cases

Supply Chain Visibility

Cybersecurity

Fleet Management

Services

Cloud Planning, Design & Implementation Services

Cybersecurity Services

System Integration

Challenge

Super-Pharm, the largest chain of pharmacy stores in Israel, was facing challenges with its IT management due to the limitations of Microsoft DHCP. The organization was constantly acquiring other companies, resulting in an ever-increasing number of devices connecting to their network. However, the limitations of Microsoft DHCP, particularly around capacity, was making it challenging to manage this large, growing volume of stores and devices. Lack of visibility on devices cross-platform was one important problem area. When failure occurred, devices were no longer connected, but staff only learnt about the issues when calls were received by the IT support department. On average, 2 to 3 failures were occurring per year, leading to stores having to be closed for several hours during the failure. This led to important loss of revenue, as well as significant brand damage. A local mode of DHCP service was therefore very much required.

About Customer

Super-Pharm is the largest chain of pharmacy stores in Israel that is operated by franchises. Since opening its first store in 1978, the company has grown to include 280 stores located throughout the country, with 78 branches in Poland, and a Super-Pharm online website. As part of the IT management of their 300 retail stores, SuperPharm was using a centralized DHCP from Microsoft, in active/active mode. The organization was constantly acquiring other companies, resulting in an ever-increasing number of devices connecting to their network.

Solution

After researching for DHCP solutions, Super-Pharm narrowed their choice down to EfficientIP and two other DDI (DNSDHCP-IPAM) vendors. EfficientIP provided the fastest response, proposing the most efficient solution. The implication and dedication of the Account Manager and even top management was also key in the decision-making process. It gave Super-Pharm good confidence in EfficientIP being a trusted, caring vendor to work with, so EfficientIP’s SOLIDserver DHCP was selected over the competition. The replacement of Microsoft DHCP with the EfficientIP offering ran very smoothly. The project started with 20 stores being initially deployed with SOLIDserver DHCP, and the rest following shortly afterwards. The whole deployment was completed in less than three months, which was even quicker than what had been planned.

Impact #1	Downtime of operations has been significantly reduced, and now stands very close to zero, thus helping avoid loss of revenue.
Impact #2	The decentralization of DHCP has led to improved DHCP redundancy, overcoming the previous limitations concerning failovers whereby local servers sometimes needed to be switched or replaced.
Impact #3	With EfficientIP’s DDI appliances DHCP services are consolidated, thus ensuring continuity based on an active-active DHCP failover architecture and highly-available hardware platforms.

Impact #1

Downtime of operations has been significantly reduced, and now stands very close to zero, thus helping avoid loss of revenue.

Impact #2

The decentralization of DHCP has led to improved DHCP redundancy, overcoming the previous limitations concerning failovers whereby local servers sometimes needed to be switched or replaced.

Impact #3

With EfficientIP’s DDI appliances DHCP services are consolidated, thus ensuring continuity based on an active-active DHCP failover architecture and highly-available hardware platforms.

Benefit #1	The whole deployment was completed in less than three months, which was even quicker than what had been planned.
Benefit #2	Time savings due to more efficient management of IT
Benefit #3	High Availability of DHCP servers in local mode

Benefit #1

The whole deployment was completed in less than three months, which was even quicker than what had been planned.

Benefit #2

Time savings due to more efficient management of IT

Benefit #3

High Availability of DHCP servers in local mode

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Overview

Improving Revenue Protection by Replacing Microsoft DHCP With SOLIDserver

Operational Impact

Quantitative Benefit