NETSCOUT Case Studies Improving Remote Manufacturing Operations With NETSCOUT Visibility as a Service

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	Improving Remote Manufacturing Operations With NETSCOUT Visibility as a Service NETSCOUT

Improving Remote Manufacturing Operations With NETSCOUT Visibility as a Service

NETSCOUT

Technology Category	Analytics & Modeling - Real Time Analytics Application Infrastructure & Middleware - API Integration & Management
Applicable Industries	Electronics
Applicable Functions	Discrete Manufacturing Quality Assurance
Use Cases	Manufacturing System Automation Predictive Maintenance
Services	Cloud Planning, Design & Implementation Services System Integration
Challenge	The company, a North American manufacturer of highly specialized technology for government and commercial customers, was facing challenges in maintaining the integrity of its infrastructure operations. Their network environment, which supports numerous primary branch office locations and remote sites, relied on multi-vendor routers and switches, with a recent introduction of VMware virtual servers. Despite having multi-vendor Unified Monitoring and NetFlow Monitoring tools to assess network and remote site performance, the IT team was not satisfied and wanted to enhance their abilities to assure manufacturing operations health through improved visibility into their remote environments, WAN utilization, and NetFlow traffic, as well as comprehensive monitoring of the devices operating in these locations. Read More
About Customer	The customer is a North American company that manufactures highly specialized technology for government and commercial customers. The company manages vast research & development and business operations across nearly 30 worldwide sites. The company places a high priority on the performance integrity and security of site operations, with a business continuity plan enabled for all manufacturing locations. As a result of COVID-19’s business impacts, the manufacturer successfully transitioned to a hybrid model, with a mix of work-from-home (WFH) and on-premises employees assuring uninterrupted production and supply chain management activities. Read More
Solution	The company selected NETSCOUT to design a single-vendor solution for network visibility, device monitoring, and synthetic testing. The nGeniusONE Service Assurance platform provided vendor-neutral visibility into all flow data across their remote locations, as well as real-time performance snapshots into this NetFlow traffic. The nGeniusPULSE infrastructure monitoring appliance used nPoint hardware sensors installed at high-value remote offices to provide IT Operations with a solution to assess remote user access experience with applications and services. The NETSCOUT’s Visibility as a Service (VaaS) consultative approach provided the company with always-available NETSCOUT subject matter experts (SMEs) to assist with customizing nGeniusONE and nGeniusPULSE monitor and dashboard views for high-value remote business operations analysis, as well as access to best-practices for nGenius Collector and nPoint sensor deployment optimization. Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Real Time Analytics

Application Infrastructure & Middleware - API Integration & Management

Applicable Industries

Electronics

Applicable Functions

Discrete Manufacturing

Quality Assurance

Use Cases

Manufacturing System Automation

Predictive Maintenance

Services

Cloud Planning, Design & Implementation Services

System Integration

Challenge

The company, a North American manufacturer of highly specialized technology for government and commercial customers, was facing challenges in maintaining the integrity of its infrastructure operations. Their network environment, which supports numerous primary branch office locations and remote sites, relied on multi-vendor routers and switches, with a recent introduction of VMware virtual servers. Despite having multi-vendor Unified Monitoring and NetFlow Monitoring tools to assess network and remote site performance, the IT team was not satisfied and wanted to enhance their abilities to assure manufacturing operations health through improved visibility into their remote environments, WAN utilization, and NetFlow traffic, as well as comprehensive monitoring of the devices operating in these locations.

About Customer

The customer is a North American company that manufactures highly specialized technology for government and commercial customers. The company manages vast research & development and business operations across nearly 30 worldwide sites. The company places a high priority on the performance integrity and security of site operations, with a business continuity plan enabled for all manufacturing locations. As a result of COVID-19’s business impacts, the manufacturer successfully transitioned to a hybrid model, with a mix of work-from-home (WFH) and on-premises employees assuring uninterrupted production and supply chain management activities.

Solution

The company selected NETSCOUT to design a single-vendor solution for network visibility, device monitoring, and synthetic testing. The nGeniusONE Service Assurance platform provided vendor-neutral visibility into all flow data across their remote locations, as well as real-time performance snapshots into this NetFlow traffic. The nGeniusPULSE infrastructure monitoring appliance used nPoint hardware sensors installed at high-value remote offices to provide IT Operations with a solution to assess remote user access experience with applications and services. The NETSCOUT’s Visibility as a Service (VaaS) consultative approach provided the company with always-available NETSCOUT subject matter experts (SMEs) to assist with customizing nGeniusONE and nGeniusPULSE monitor and dashboard views for high-value remote business operations analysis, as well as access to best-practices for nGenius Collector and nPoint sensor deployment optimization.

Impact #1	Enhanced reliability of remote manufacturing and business operations
Impact #2	Reduced CapEx/OpEx with single-vendor approach, quicker time to IT Operations value from NETSCOUT VaaS SMEs
Impact #3	Improved the value of NETSCOUT visibility and analytics shared with Network Engineering, Compute, and Storage teams via nVaaS-generated dashboards

Impact #1

Enhanced reliability of remote manufacturing and business operations

Impact #2

Reduced CapEx/OpEx with single-vendor approach, quicker time to IT Operations value from NETSCOUT VaaS SMEs

Impact #3

Improved the value of NETSCOUT visibility and analytics shared with Network Engineering, Compute, and Storage teams via nVaaS-generated dashboards

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Overview

Improving Remote Manufacturing Operations With NETSCOUT Visibility as a Service

Operational Impact